Solutions Architect - Creatio

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

We are seeking a Solution Architect with expertise in Creatio low-code/no-code CRM platform to lead business process transformation and solution design. This role is ideal for a professional who thrives at the intersection of business strategy and technology, guiding organizations through CRM implementations that improve customer engagement, sales efficiency, and operational alignment.

As a key member of the team, you will work closely with stakeholders to map business processes, define requirements, and configure Creatio CRM solutions without extensive coding. Your ability to translate business needs into scalable, user-friendly CRM workflows will be essential in delivering successful implementations.

Job Responsibilities

• Business Process Optimization: Work with clients to analyze existing business workflows and identify opportunities for improvement using Creatio CRM’s low-code/no-code capabilities.
• Solution Design & Configuration: Design CRM solutions that align with business objectives, ensuring seamless integration with existing systems.
• Stakeholder Engagement & Discovery: Lead discovery sessions with stakeholders across Sales, Marketing, Customer Service, and Operations to define CRM goals and success metrics.
• System Implementation & Best Practices: Oversee the implementation of Creatio CRM, ensuring alignment with industry best practices for user adoption and operational efficiency.
• User Training & Enablement: Conduct workshops and training sessions to empower end-users and maximize CRM adoption.
• Data-Driven Insights & Optimization: Leverage Creatio’s analytics and reporting tools to provide actionable insights that drive business growth and efficiency.
• Cross-Functional Collaboration: Work closely with project managers, developers, and Creatio experts to deliver solutions that enhance customer experience and team productivity.
• CRM Governance & Compliance: Ensure adherence to CRM governance policies, data security standards, and business compliance requirements.

Job Requirements

• 3+ years of experience in CRM solution design, business analysis, or implementation consulting (preferably with Creatio or similar low-code CRM platforms).
• Strong understanding of sales, marketing, and customer service processes within B2B or B2C environments.
• Hands-on experience in configuring workflows, automations, dashboards, and reports using low-code/no-code tools.
• Ability to translate business requirements into functional solutions without heavy reliance on custom development.
• Experience facilitating discovery workshops, documenting business processes, and managing stakeholder expectations.
• Familiarity with CRM integrations (e.g., ERP, marketing automation, customer service tools) and data migration strategies.
• Strong communication, presentation, and change management skills to drive CRM adoption.
• Creatio certification (Sales, Service, or Marketing) is preferred but not required.
• Bachelor’s degree in Business, Information Systems, or a related field is a plus

Core Competencies

• Business-Centric CRM Transformation: Lead projects where process improvement and business value are the primary focus—not just technology implementation.
• No-Code/Low-Code Innovation: Work with a cutting-edge low-code platform, enabling rapid solution delivery and reducing dependency on traditional development.
• Professional Growth: Engage with diverse industries, solving unique challenges and expanding your expertise in business process automation.
• Collaborative Environment: Be part of a team that values strategic thinking, problem-solving, and customer success.

This role is perfect for someone passionate about helping businesses streamline operations, enhance customer interactions, and maximize CRM ROI—all while leveraging the power of no-code/low-code technology.

Compensation and Benefits

Base salary range: $125,00-$130,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until April 4, 2025, but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.