Solutions Architect - Commercial

Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. 

Chainguard’s mission is to be the safe source for open source.

The role, in a nutshell:

As a Solutions Architect, you will be part of the Professional Services team within Customer Success, working in direct partnership with our Commercial customers. In this role, you will lead implementations and empower customers to use Chainguard in order to build secure software.  You will embody our company value, “We are customer obsessed” by ensuring the customers are our top priority in the implementation and onboarding lifecycle. As the closest technical team member in contact with our customers, you not only are the “face of Chainguard” to our end users, you will have an opportunity to directly collaborate and innovate with the product and engineering team to ensure we are supporting and continuing to build solutions that our customers love. 

What you’ll do:

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization 

• Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth 

• Ensure Chainguard Images are of highest quality - acting as “customer zero” - testing, documenting, and ensuring a smooth customer onboarding experience

• Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build 

• Maintain appropriate account level architecture and share best practices and lessons learned across the organization

• Be a team player - collaborate, teach, and learn from the Chainguard team

What we're looking for:

• 4+ years of experience developing high performance multi-tier applications. Strong experience in Kubernetes and Containers

• 2+ years of experience in a pre or post sales customer facing role

• Ability to communicate technical information in highly technical and non-technical ways depending on the audience, which includes various personas, such as engineers to executives 

• Continuous learner who has a strong intellectual drive for excellence and the desire to develop solutions to complex problems
  
  
• At least a Bachelor’s Degree with a focus in Computer Science, Software Engineering, Information Technology

• Strong working experience with software development processes, practices, and software engineering design concepts

• Ability to work effectively with cross functional engineering teams and business partners

• Excellent written and verbal communication skills

• Ability to travel up to 15% of the time

About Us

We live and breathe our company values:

We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We prioritize, plan, try things, and fail fast.

We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.

We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a $400 monthly stipend for coworking spaces, phone and internet costs. 
• Our Approach to Equity:  Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 
• 100%  Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. 
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
• For a full list of our benefits and rewards, click here.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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