Solutions Architect

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

Solutions Architects (SA) are key technical resources focused on delivering solutions to accelerate the growth of PAR’s software business. The Solutions Architect will develop a complete understanding of the assigned product’s capabilities and intended use. As a key technical advisor, the SA assists Sales Executives, Customers, and Support teams by providing the technological skills and operational knowledge of the restaurant industry to ensure hardware and software solutions are configured correctly to meet agreed-upon deliverables.

Position Location:

Chicago, IL, Minneapolis, MN, Philadelphia, PA, Austin, TX, or New Hartford, NY. There is the capability to be remotely based in any of these locations.

Reports To: 

Manager, Solutions Design

What We’re Looking For:

Requirements:

• Strong knowledge of application design, database tools, and relevant computer applications within the restaurant and hospitality industry HIGHLY preferred

• Excellent verbal and written communication skills

• Strong analytical, debugging, and problem-solving skills

• Demonstrated ability to support multiple, concurrent initiatives

• Proven track record in customer multi-unit implementations

• Ability to self-train and stay current with evolving technologies

• Comfortable in a dynamic, agile, customer-centric organization

• Ability to analyze and remove barriers to sales and implementations

• 4-year technical degree or equivalent experience

• Capability to perform some domestic and international travel

Additional skills:

• Excellent training and presentation skills

• Strong collaboration skills to work with both technical and non-technical stakeholders

• Experience working in cross-functional teams including Sales, Product, Support, and Services

• Familiarity with customer support documentation, LMS training materials, and project reporting

Unleash your potential: What you will be doing and owning:

• Ensure exceptional customer satisfaction through implementation and support

• Perform infrastructure and requirements analysis for customer environments

• Provide technical leadership during onboarding, pilot, and deployment phases

• Design, build, and test custom solutions for menus, mobile and online ordering, and other cloud-based services

• Support lab and pilot environments and develop scalable implementation processes

• Train customers on database and configuration maintenance

• Prepare support documentation and LMS training materials

• Deliver technical sales support through demos, webinars, and Q&A sessions

• Collaborate with internal teams to align on deployment and support readiness

• Maintain working knowledge of customer operations to assist in problem resolution and team education

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.