Solution Specialist (Remote)

Job Overview

• The Solution Specialist will ultimately become a Subject Matter Expert in the domain of Medical Devices and our eSource Platform’ s role in clinical trials; providing customer support to site and Sponsors.
• The focus will be on the implementation and ongoing support of Devices that are provisioned to site supporting all phases of clinical trials.
• You will collaborate with project managers, engineers, product managers, business analysts, documentation specialists, scientists, medical experts, technologists, IT professionals and computer systems validation specialists using Service Desk and other project tooling, in order to advise and support new and existing sponsors and sites.
• The role requires strong analytical skills, attention to detail, combined with clinical operations awareness, in order to train, coach and assist customers in their use of Medical Devices and our eSource/eCRF/EDC tool in clinical trials. You will advise and support them on effective workflows for the preparation of a trial, and the conduct, oversight, and export of data collected in their clinical trials.
• The Senior Solution Specialist will be required to work within global multi-functional internal and external project teams.

Essential Functions

• Become a Subject Matter Expert in the domain of Medical devices and eSource/eCRF (ClinSpark) roles in clinical trial operations and management
• Review and respond to site and customer support requests from Service Desk and other project/support tooling on devices and eSource platform
• Assist with documentation of Medical devices and ClinSpark interactions for ongoing customer support, including component-based and role based user guides
• Occasionally assist with specification creation for the development of new reports and dashboard visualizations
• Provide usability advice and solutions for internal teams and external customers to solve problems and improve efficiency
• Meet milestones as assigned, and interact with the support team to organize timelines, responsibilities and deliverables.
• Develop and maintain good communications and working relationships with internal teams and external clients.

Qualifications

• * Experience working in Medical Devices, clinical operations, laboratory operations or data management in early phase clinical trials such as a Clinical Pharmacology Unit or Contract Research Organization
• Experience working with clinical trial management software (eSource, eCRF, EDC) in a clinical trial setting
• Experience as a study designer for clinical trial automation and/or eSource software and/or Electronic Data Capture (EDC) systems
• Knowledge of applicable clinical research, regulatory and other requirements; i.e., Good Clinical Practice, HIPAA, GDPR
• Excellent communication and presentation skills, including good command of English language
• Excellent customer management skills and demonstrated ability …