Solar Programs, Associate - Consumer Protection Illinois Shines (Remote - US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking a Solar Programs Associate - Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.  

This position will be a part of the Consumer Protection team supporting our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!    

Daily responsibilities include but are not limited to:  

• Maintain up to date knowledge of Program requirements and procedures
• Evaluate participating customer complaints as a member of a high-performing team  
• Work with consumers (both via telephone and email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies; escalate issues as appropriate to Program leadership 
• Investigate allegations of Program violations, make recommendations for potential disciplinary action, and draft disciplinary-related letters to vendors alleged to have violated Program requirements 
• Use general knowledge, Program Guidebook, Consumer Protection Handbook, data stored in knowledge-base, and other sources of information to answer client questions and/or resolve issues
• Assist with the stranded customer assistance process  
• Update public-facing Consumer Complaint and Program Violations reports 
• Follow established Standard Operating Procedures (SOPs) for complaint resolution and disciplinary action (and others), including communicating directly with solar vendors and customers 
• Participate in video conference calls 
• Manage or contribute to ad hoc projects on Consumer Protection team and Illinois Shines project

Minimum qualifications:   

• A bachelor’s degree OR a minimum of 2 years of professional experience in lieu of a degree 
• Competency with technical topics 
• Strong writing and verbal communication skills  
• Ability to function as a team player and multi-task between various projects to help meet and exceed program goals
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)

Desired Qualifications:

• Knowledge of Salesforce or CRM
• Customer support experience
• Proficiency in Spanish, including written communication  

Compensation is commensurate with experience within the pay bands of $60,000 - $70,000/Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Inclusion, Diversity, Equity, Accessibility 

We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from all backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!  

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in  six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations 

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

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