Software Architect

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As a Software Architect at Five9 you will have the opportunity to influence the evolution of our platform. You will work with our diverse engineering teams providing both technical and architectural guidance along with our business stakeholders on the introduction of new features and capabilities. A key responsibility will be the establishment of best practices and guidance documentation for our engineering teams including any supporting example code. Collaborating with our platform team you will also develop and maintain the tools, shared libraries and linters used across Five9’s engineering teams to provide common cross-cutting concerns.

Key Responsibilities:

· Maintain and support our API linter improving our rules, associate guidance and processes.

· Contribution service resiliency by developing associated tooling, best practices and guidance

· Supporting Five9 product managers by expanding our internal self-service analytics tooling built on Looker and BigQuery

· Plan, document, and support technical proof of concepts including defining clear goals and success criteria.

· Mentoring and collaborating with developers, on software development practices, technical implementations along with voice technologies and protocols.

· Collaborate with all aspects of Five9 organization including other Architecture leads, Product Owners, Operations, Sustaining, Customer Service, and InfoSec to deliver and maintain high value solutions for Five9 customers.

· Understand existing issues and provide guidance to improving the scalability, fault resiliency, security, performance, resource utilization, speed and quality of development, speed of deployment and rollback, ease of maintenance and sustaining of the Five9 platform.

· Support the establishment of technical guilds in Five9 to provide centers of excellence for technical knowledge.

Required Skills (mandatory):

· 3+ years’ experience in software architecture including documenting design specifications, patterns and guidance documents with a proven ability to facilitate change across multiple teams.

· 3+ years of experience using Agile/Lean & DevOps methodologies

· 5+ years’ experience in design and development of software, n-tier architecture, web services, object-oriented design, languages (Java, Typescript) and frameworks (Spring, Spring Cloud)

· Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies understanding including Kubernetes, Security, non-functional elements, DBs, cloud technologies and services and the ‘as a service’ tools, open source, and cloud ecosystem in general, integration methodologies and implementation

· Strong understanding and experience in microservices based architecture, multitenant infrastructures, event-driven/reactive programming, Java, Data management and analysis.

· Deploying and maintaining large enterprise software applications in high load, highly available environments.

· Excellent listening and communication (written & verbal) skills; ability to discuss and present information logically and concisely

Appreciated Skills (not mandatory):

· Experience with Contact Center or Call Center software

· Experience with VOIP technologies

· Experience with GCP, AWS or Azure

#LI-REMOTE #LI-PC1

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.