Social Media & Digital Engagement Manager (REMOTE)

The Company

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. 

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. 

Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. 

We’re currently hiring for our next Associate Communications Manager, Social Media & Digital Engagement, to work with our teams across federal, state, and local government client accounts.

The Team

We are a team of digital engagement communication strategists and specialists working together to provide our clients with social media management, content writing, social listening, metrics reporting, digital engagement strategies and training.  

The Work

You will play a key role in managing the day-to-day activities of digital strategies across social media, paid social, paid search, and programmatic display channels. You will manage a team of specialists and strategists, collaborating closely with internal teams and clients, who are dedicated to public health, behavior change, and social good, to develop campaigns that drive transformation and improve lives.

Key Responsibilities:

• Supervise a team of potentially 3-5 direct reports.
• Guide and coach junior staff and creative services specialists on industry best practices.
• Serve as a subject matter expert in digital marketing.
• Provide written and oral feedback on employee performance. 
• Manage projects from concept to execution, including planning, budgeting, and progress tracking.  
• Work closely with account teams and clients to develop and execute organic and paid social and digital media strategy.
• Create social media content, including copy and image assets and work with creative teams on social media best practices. 
• Lead and oversee the development and implementation of influencer marketing programs for federal and state agencies.  
• Manage analytics for clients’ programs and provide recommendations for improvement. 
• Compile and present detailed reports for client leadership, highlighting ROI and KPIs, and explain insights to ensure clear understanding and strategic alignment.
• Develop social listening reports and analyze social volume, trends, and conversations. 
• Thrive in a fast-paced environment and adapt quickly to changing priorities and tasks on a day-to-day basis. 
• Support new business capture and assist with contract scoping recommendations. 
• Ability to …