SOC Support Specialist - UK Weekend Shift

Reports to: SOC Support Manager

Location: Remote UK

Compensation Range: £35,000 to £45,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay

The work schedule for this position is Tuesday through Saturday

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 3M+ endpoints and 1M+ identities worldwide, elevating under-resourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.

Responsibilities:

• Provide exceptional customer support via phone, email, and chat.
• Address partner security concerns with timely and informative responses.
• Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.
• Lead calls with partners, facilitating communication and collaboration with the SOC team.
• Troubleshoot product issues and provide support for other product-related requests as needed
• Collaborate effectively with internal teams to ensure customer satisfaction.
• Advocate for partner needs and provide feedback to the relevant internal teams.
• Contribute to the development of knowledge base articles and other support resources.

What You Bring To The Team: 

• Must be located in the UK or Ireland and be able to work Tuesday-Saturday
• Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
• Exceptional communication and interpersonal skills
• Remain calm and empathetic when supporting partners through security incidents.
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