Small Business Implementation Specialist

How will you create impact?

The Small Business Implementation Specialist will be accountable for the successful and accurate implementation of Coverage Plan Sponsors.  The Implementation Specialist will provide expert navigation for Advisors as they transition their Clients Group Benefits plan to Manulife. This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service.  The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

Position Responsibilities:

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff and Market Sources
• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business
• Evaluate and determine appropriate non-standard risk assessments 
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries

Required Qualifications:

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems and funding arrangements
• Confident and expert negotiator with proven ability to build relationships and influence decision making
• Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners
• Mathematical aptitude
• Excellent PC and Microsoft Office skills
• Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account

Preferred Qualifications:

• Excellent & extensive knowledge of Manulife Systems
• Bilingualism (English and French is considered as an asset)

 When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.