Site Reliability Engineer (CST or EST Remote)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Noggin, a Motorola Solutions company, is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

The Product Site Reliability area is the escalation point into engineering and DevOps for customer support teams, and is responsible for monitoring & measuring our quality of service, and proactively exploring ways improve the reliability of our software platform.

Job Description

Motorola Solutions is seeking a skilled Site Reliability Engineer to join our team. This is a remote position, based in the US East Coast timezone, to work with a global team.

This role is the escalation point for our Customer Support teams, triaging and resolving problems and incidents across the entire technology stack. However it's not just reactive. The primary goal of the role is to be proactive in discovering issues before they become a problem, and developing ways to improve our services to prevent problems in the first place.

The role is part of a global team, supporting our customers and environments around the globe, and therefore may require the occasional coordination meeting or escalation activities on the edge, or out of, standard business hours.

Responsibilities:

• Be the escalation point for problems and incidents for our Customer Support teams.

• Triage problems and incidents, and either resolve them, or escalate them to the technical specialists that can resolve them.

• Internally communicate the status of problems and incidents.

• Generate Root Cause Analysis (RCA) statements for internal and external use.

• Champion corrective and preventative actions internally to ensure similar problems and incidents don't happen again.

• Design, implement, maintain, and continuously improve our monitoring and alerting mechanisms.

• Proactively explore and drive improvements to the overall quality and reliability of our software platform.

• Measure and report on the overall quality of service of the software platform, including incidents, actions, and SLA metrics.

Required Skills & Experience:

• Bachelor's degree in business / information technology / computer science, or equivalent qualifications or experience.

• A minimum of 3-years experience as a Site Reliability Engineer, DevOps Engineer, or Software Engineer

• Experience with AWS, Azure, or GCP cloud infrastructure

• Experience with PHP and Javascript/Typescript

• Customer focused ethic

• Excellent written and verbal communication skills

• Ability to articulate technical issues to non-technical audiences and vice-versa

• Ability to methodically work through problems

• Ability to cope well under pressure

• Ability to work outside of business hours when necessary

Target Base Salary Range: $72,700 USD - $145,400 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Notes: Candidate must live in a Central or Eastern Time Zone

#LI-MP2
#LI-REMOTE

Basic Requirements

• Bachelors Degree with 3+ years experience as a Site Reliability Engineer, DevOps Engineer, and/or Software Engineer.

• AND 1+ years experience with AWS, Azure, or GCP cloud infrastructure

• AND 2+ years experience with Javascript or TypeScript

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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