Shared Service Operations Manager

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. 

We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

Role Summary:

We are looking for a Shared Service Operations Manager to join our team. In this role, you will be responsible for owning and managing all core operational services across the Product Operations & Support team. You will focus on bringing standardization and efficiency to our internal operations, including quality assurance, workforce management, resource management, and customer support. You will partner closely with the Product Operations team to understand operational needs and ensure the necessary resources are readily available and being utilized efficiently.

What You’ll Do:

• Own and manage all core operational services across Product Operations, ensuring alignment with company goals and objectives.

• Drive standardization and efficiency improvements in internal operations, with a strong emphasis on quality assurance, workforce management, and customer support.

• Collaborate with cross-functional teams to assess operational demands and ensure resources are allocated effectively to meet these needs.

• Manage the underlying systems and assumptions that enable a repeatable and sustainable operational framework.

• Identify opportunities for process enhancements and implement best practices that support operational excellence across the organization.

•  Manage and collaborate with Product Support Analysts to ensure proper internal documentation and escalation pipelines are established and maintained

• Manage analyst resources aligned across various accounts and solutions.

What We’re Looking For:

• Strong operational expertise with a thorough understanding of core operational processes.

• A keen eye for identifying opportunities for standardization and efficiency improvements.

• An ability to work strategically, compiling insights for leadership while diving into details to understand dependencies and root causes.

• 3+ years of experience managing a diverse team, with a proven track record of leading both production and professional employees.

• Comfort in making informed decisions with imperfect or limited information, demonstrating responsible judgment and the ability to take calculated risks.

• An understanding of organizational limitations and constraints, acting as a steward of Notable’s resources.

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