ServiceNow Strategic Portfolio Management Consultant

Job Description:

What you get to do in this role:

• Be the process expert in how to best support Portfolio and Program Management, Project Management Offices (PMOs), and business strategy teams by using ServiceNow’s Strategic Portfolio Management products and adhering to ServiceNow best practices focused on configuration vs. customization.
• Driving strategy-aligned portfolio, program, and project process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SPM Suite to align their investments, resources, and work with business strategies.
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality.
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral.
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution.
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements—from draft to completion.
• Guide and advocate for the customer’s needs throughout the engagement.
• Support internal unit testing of developed solutions during the development stage of the engagement, in partnership with Technical Resources.
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Prepare all customer-facing deliverables focused on process.
• Manage multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Requirements

• At least 8+ years of consulting experience for complex, global organizations in Portfolio Management, Program Management, or related business functions.
• ServiceNow certifications including a current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) - Strategic Portfolio Management certification.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in Portfolio Management and Program Management functions, while providing thought leadership to relevant sponsors/stakeholders in solving business process and/or technical problems.
• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process, and technology perspective with a focused prowess on implementing technology.
• Strong understanding of ITIL practices and how they relate to Strategic Portfolio Management.
• Familiarity with leading Portfolio Management tools and methodologies.
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).
• Experience in analyzing and recommending portfolio management strategies based on business priorities.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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