ServiceNow Service Management Consultant

Job Description:

Responsibilities:

• Collaborate with clients virtually (or occasionally onsite) to assess their current process and technical environments.
• Serve as a trusted advisor, fostering a positive and productive client relationship.
• Lead and oversee process design initiatives, ensuring seamless translation of requirements to the ServiceNow implementation team.
• Organize and facilitate meetings to gather business and functional requirements, offering best practice guidance on both processes and technical aspects.
• Analyze business processes, delivering scalable and innovative solutions to enhance operational maturity.
• Conduct comprehensive gap analysis on process, integrations, and data, while advising on future process/product roadmaps and maturity improvements.
• Clearly and concisely communicate with clients regarding all aspects of ongoing work.
• Review and approve business requirements, ensuring they contribute to a comprehensive and effective solution.
• Collaborate with the Engagement Manager and project team to assess risks, impacts, priorities, and timelines for outstanding tasks.
• Create process documentation in accordance with DXC best practices and deliver within agreed timelines.
• Adhere to industry-standard implementation methodologies, following best practices throughout the project lifecycle.
• Meet all client and DXC deliverables within established timeframes.
• Proactively communicate project updates, potential timeline risks, and any issues that may affect overall project deliverables.
• Develop strategies for Service Management implementation and adoption, with a focus on practical organizational change management.
• Provide advice on options, risks, and impacts regarding business processes and cultural adoption.
• Support the scoping of new opportunities when requested.
• Ensure consistency and adherence to enterprise standards for all deliverables.
• Stay up to date on ServiceNow technologies and incorporate new features into workshop material as needed.
• Assist the Business Analyst in developing client training materials.
• Conduct client training sessions when included in the engagement package

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

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