ServiceNow IT Engineer Principal

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

Perform administration, configuration, and ongoing maintenance of the ServiceNow platform; including supporting and building processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules as well as support for custom scoped applications that deliver enterprise-wide business processes. Work with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions; including enhancements and customizations to meet usage requirements. Responsible for maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, and providing problem research and resolution support as required.

What You Will Do:

• Proactively manage and oversee all aspects of the company ITSM tool / ServiceNow instance ensuring platform availability and reliability.
• Responsible for the development of workflows and applications within the ServiceNow platform, which support the streamlining and automation of business processes by using scripting tools and ServiceNow functionality to create automation for routine tasks being done in ServiceNow.
• Coordinates and maintains relationships with related the related ServiceNow process teams including, but not limited to Incident Management, Problem Management, Knowledge Management, Change Management, CMDB and Service Catalog.
• Responsible for user management, managing platform upgrades, development, QA, and production environments. Producing reports and dashboards based on defined measures, metrics and KPI.
• Act as the ServiceNow main point of contact for administration, configuration, monitoring, maintenance, and support of the ServiceNow platform and associated applications
• Responsible for developing and maintaining integrations between the ServiceNow and external systems, while also participating in weekly …