ServiceNow Engineer - REMT - Remote Worker Location

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented ServiceNow Engineer.

Responsibilities include, but are not limited to:

• Implementing new ServiceNow ITOM\ ITSM features and modules such as Service Mapping, Event Management, and Discovery.

• Building and developing monitoring tool integrations with ServiceNow event management.

• Building and developing ServiceNow Discovery and Service Mapping patterns to support business and IT Administers operational support of ServiceNow ITOM\ITSM to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs.

• Accountable for delivering Industry Best Practice guidance working with the customer to achieve their business outcomes/solutions in ServiceNow SPM - Strategic Portfolio Management (formally known as PPM)

• Providing subject matter expertise to advise where out of the box functionality can achieve a desired outcome instead of resorting to customization to meet business needs

• Identifying, documenting, and presenting insights, impacts and recommended solutions to meet business objectives

• Providing technical support automating business process workflows and dashboards using ServiceNow

• Communicating technical problems and solutions to both technical and non-technical audiences

• Working closely with a PMO and will be involved in producing guidance for project management and demand management processes.

• Design, deploy, operate, and maintain CDM tools and new capabilities in enterprise on premise and Cloud environments 

• Develop installation, configuration, and deployment methods including scripting, use of APIs, orchestration, automation, and database services to support the integration and configuration of CDM applications and security technologies.

• Work with architects, integration engineers, and developers to design solutions and improve data quality, security, and compliance or extend current capabilities and offerings to customers.

• Work closely with management support teams and operations teams to establish and document requirements to complete implementation and configuration tasks.

• Assess system designs to validate them against expected technical parameters.

• Create solutions to improve data quality, security, and compliance or extend current capabilities and offerings to customers.

• Identify, analyze, define, and coordinate user, customer, and stakeholder needs and translates them into enterprise hardware and software requirements.

• Identify and manage solution dependencies with other systems and elements of the enterprise IT infrastructure.

• Identify technical risks and develop mitigation strategies.

• Perform functional, requirements and product analysis, assist to establish interface definitions and translate customer needs into hardware and software requirements.

• Perform data validation, analysis, warehousing, and data mining.

• Accomplish extract, transform, and load operations to retrieve enrichment content from existing hardware, software, system boundary inventories.

• Develop and maintain detailed installation documentation and SOPs as required.

• Ability to troubleshoot broad-ranging issues (operating systems, network, firewall, COTS products, access, and authentication).

• Provide tool operations and maintenance support, Tier 3 customer support, and act as the subject matter expert.

• Provide Tier 3 support to customers and act as the subject matter expert.

• Provide mentoring and support to other engineers.

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Basic Qualifications:

• 3-5 years of experience in Information Technology

• 3+ years of experience supporting and developing discovery including pattern customization

• 3+ years of experience with supporting enterprise scale CMDBs

• 2 years of experience with ServiceNow service mapping

• 2 years of experience supporting MID Servers

• Intermediate to expert level knowledge in AWS, SQL, JavaScript, SOAP, and REST as they relate to ServiceNow

• Scripting experience using PowerShell/Java Script with methodology using Agile, DevOps

• Experience partnering with business and IT operations stakeholders to define, prioritize and execute ServiceNow enhancements that successfully deliver discovery, service mapping, integrations, and other CMS capabilities.

• Experience administering ServiceNow in an enterprise environment including data management, service automation, core application administration, creating workflows, database administration, process automation, scripting and application tool maintenance

• Strong analytical skills to enable effective troubleshooting

• Experience leading technical discussions with internal and external customers

Preferred Qualifications:

• ServiceNow Certified System Administrator Certification; additional Mainline certifications preferred Experience with 3rd party tool integration using APIs and Database connections

• In-depth experience with integrated security system architecture using general IT security concepts, network security and monitoring practices/methodologies

• Experience presenting material to senior management level and proficiency in the use of Microsoft Office applications

• Applicable Vendor Certified Administration certification is a plus

• Security+ and/or equivalent related IT Certification

• Effective communications skills, both oral and written

• Experience in one or more scripting or programming language: Python, Java, UNIX shell, PowerShell

• Understanding and use of Microsoft SQL database, database definition, procedures, and advanced SQL

• Understanding of security design, network security architecture, network topology, and understanding of TCP/IP protocols; OSI model

• Experience with DHS Continuous Diagnostics and Mitigation (CDM) a plus 

• Experience with AWS Cloud, Azure Cloud, or Cloud implementations and environments

• Extensive experience analyzing information technology and system risk in complex environments and articulating results (verbal/reports) to all levels of management

• Ability to research and address information security issues as required as an authority on the subject

Security Clearance Requirements:

• Ability to obtain and maintain DHS suitability

• Candidate is required to be a US Citizen (non-dual citizenship) with the ability to obtain DHS Suitability.  

Physical Requirements:

• Office work, typically sedentary with some movement around the office.

The projected compensation range for this position is $90,200-$149,600. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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