ServiceNOW Alliance Director

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 200, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.  The ServiceNOW Alliance Director is an individual contributor role. The primary responsibility is to drive growth of the ServiceNOW relationship in the assigned geographic territory. A successful candidate is a self-starter with an effective ability to grow and manage our overall GTM strategy together.

Five9 is the industry’s leading cloud-based customer contact/engagement center service provider. We only hire professionals who have 5+ years’ experience in growing strategic partnerships. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while growing our key strategic partner.

Key Responsibilities:

• Create, develop, and manage ServiceNOW relationships with CSM (Customer Service Management) or CIWF (Customer and Industry Workflow) Product Line Specialists (PLS) and core sellers in assigned geographic regions.
• Generate Net-New Five9 enterprise sales opportunities through ServiceNOW relationships.
• Drive Five9 brand awareness via networking and personal connections within the ServiceNOW ecosystem
• Work with the Five9 GSI and Channel teams to build, manage, and grow, Recruit, develop, manage ServiceNOW GSI and MSP relationships within the ecosystem.
• Align Five9 Sales Directors with ServiceNOW counterparts to drive net-new revenue and field enablement activities.
• Travel to ServiceNOW regional offices, ServiceNOW SKO, Knowledge, and World Forum events to drive pipeline and on-site activations with ServiceNOW.
• Align Five9 executive and product leaders to continue to build on the integration and amplify our partnership together.

Key Qualifications:

• 5+ Years in ServiceNOW Ecosystem – GSI or ISV Experience.
• Deep Understanding of ServiceNOW Product Offerings, specifically ITSM and CSM.
• Ability to Travel 30%+ of the time for ServiceNOW Events, Meetings, and Trainings Ability to Travel for Internal Five9 Trainings and SKO.
• Excellent Presentation Skills – Virtual and In-Person Ability to Interface Well with Sales, Product, Marketing, and Leadership
• Drive to Succeed and Create Your Own Brand of Success

Preferred Qualification:

• CTI, Contact Center Software, Customer Experience, AI (Virtual Agents) background is a plus.
• Remote location: Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Employee discounts based on needs and interests—from everyday essentials to big ticket purchases all access through our Five9 Discount Hub.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays (including a winter break in the US at the end of the year), annual paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.