Service Technology Project Leader - Remote - US
Remote
This job is remote - U.S.A.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description
Roles and Responsibilities:
Maintain a detailed project tracker that tracks data issues and related details including issue descriptions, root cause, actions, task owners, and resolutions
Co-lead meetings with cross-functional teams to understand the products and commercial offerings
Collaborate with Senior Technical Service Leaders and guide NPI teams to ensure systemic asset creation and service strategy is supported
Participate in the software delivery lifecycle including testing and process mapping
Participate in Service Max transition activities related to IB including asset creation, installation, upgrades, IB verification, and asset swap
Responsibilities may extend beyond the listed items and may be subject to change
Required Qualifications:
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).
Demonstrated ability to track, analyze and resolve problems
Ability to learn asset data structure and product attribution in CRM systems, source data systems, data flows, item creation work instruction, and service business functions/processes
Existing business domain expertise from US/CAN Service or related GEHC Roles like Field Service, Field Support Specialist, Tech/Remote Support, Service Operations, or Depot to perform deep functional analysis of the US/CAN Siebel CRM Install Base ecosystem
Established project management skills
Ability to take direction, then work independently and follow-up
Ability to guide both new and experienced professionals on best practices
Experience with MS Office word processing, spreadsheet, presentation, and collaboration applications
Attention to detail, accuracy and record keeping of work performed
Desired Characteristics:
Experience with Siebel CRM, Oracle GLRPOD, My Workshop, eDHR, PQW, eOM, Quality Plan, Rally, ALM, PQM, MS Visio, Miro, Smartsheet
At least 5 years of experience in Job Family Group(s)/Function(s))
Demonstrated multitasking experience driving critical issues simultaneously
Excellent communication and organizational skills
Supportive team member with strong interpersonal skills, capable of working within a globally diverse team across different time zones
Eagerness to obtain new skills and knowledge
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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For U.S. based positions only, the pay range for this position is $86,560.00-$129,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: October 28, 2024 ApplyJob Profile
Remote Remote for U.S. based positions only U.S. U.S. based U.S. based positions only
Benefits/PerksAccident Insurance Career opportunities Challenging careers Collaboration Collaboration and support Competitive benefits package Competitive compensation Dental Flexibility Flexible work environment Global strength and scale Great work environment Life, disability, and accident insurance Medical Medical, Dental, Vision Paid Time Off Professional development Support Total Rewards package Tuition reimbursement Vision
Tasks- Analyze and resolve problems
- Collaborate with teams
- Collaboration
- Compliance
- Development
- Guide NPI teams
- Installation
- Lead meetings
- Manage projects
- Participate in software delivery lifecycle
- Support service max transition
- Testing
- Track project records
ALM Collaboration Communication Compliance CRM CRM systems Data Data analysis Digital solutions EDHR EOM Field Service Field Support Healthcare Installation Interpersonal IT Microsoft Office Miro MS Office MS Visio My Workshop Oracle Oracle GLRPod Organizational PQM PQW Presentation Process Project Management Quality Plan Rally Remote Support Research Sales Service Service Operations Service Strategy Siebel Siebel CRM Smartsheet Software Teams Technical service Technology Word
Experience6 years
EducationAS Bachelor's Bachelor's degree Business Degree Diploma GED Healthcare High school diploma MS Project Management
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9