Service Response Coordinator - Remote

Job Description

Join our team at Aramark Facilities as a Service Coordinator, where you will play a vital role in ensuring seamless service delivery to our clients. We are looking for passionate individuals who are ready to make a difference by delivering exceptional service and contributing to our high-performance culture. If you have excellent communication skills, a strong customer service mindset, and the ability to adapt to a dynamic environment, we want to hear from you.

Compensation:  The salary range for this position ranges from $45K - $50K, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

Job Responsibilities

• Manage Work Order Lifecycle: Take charge of the entire work order process, ensuring that maintenance and service requests are efficiently processed and completed.
• Collaborate with Stakeholders: Work closely with maintenance technicians, suppliers, clients, and Aramark account management teams to understand their needs and ensure prompt service delivery.
• Utilize Technology: Operate and update internal and external technology platforms, such as WMS, Portals, and telephony systems, to streamline service coordination.
• Deliver Service Excellence: Maintain a professional, welcoming, engaging, and helpful attitude in all interactions with internal and external customers, consistently striving for service excellence.
• Request Handling: Receive service requests via phone and email, prioritize them, and coordinate their resolution efficiently.
• Vendor Management: Maintain relationships with existing vendors and identify new vendors as needed to support our service operations.
• Approval Escalation: Identify and escalate service requests that require approvals beyond client authorization levels.
• On-Call Availability: Be available for after-hours support as required by business needs, ensuring continuity of service delivery.

Long Description

• Adaptability: Embrace change in our fast-paced environment, quickly learn and adapt to new processes and technologies.
• Organizational Skills: Demonstrate strong organizational skills, accuracy, and attention to detail in all aspects of your work.
• Multi-Tasking: Stay composed and focused while handling multiple tasks concurrently.
• Computer Proficiency: Possess strong computer skills, including proficiency in Windows, Excel, Outlook, and internet browsing.

Qualifications

• Superior Customer Service Skills: A passion for delivering high-quality service and making a positive impact on the client experience.
• Facilities Management Knowledge: Familiarity with facilities management-related trades, scopes, services, vendors, and work control processes.
• Team Player: The ability to work effectively independently and as part of a collaborative team.
• Strong Communication: Proven interpersonal and communication skills, both written and verbal.
• Dispatch Experience: Previous experience in a dispatch or contact center environment is preferred.
• Adaptability: The capacity to adapt to change in a dynamic, high-performance culture.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.