Service Product Manager – In-House Operations

Job Description SummaryThe In-House Operations Service Product Manager plays a key leadership role in protecting service revenue and delivering service revenue growth through operational process excellence and Value Delivery across the USCAN in-house customer segment. Has wing-to-wing ownership of the operationalization and process standard work for in-house service offerings and solutions, inclusive of all applicable NPIs, NSIs, lifecycle maintenance, and end of life transition. Leads process improvement across onboarding and credentialing, solutions and entitlement fulfillment, IT/digital solution platform persona management, and beyond.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

The In-House Operations Service Product Manager plays a key leadership role in protecting service revenue and delivering service revenue growth through operational process excellence and Value Delivery across the USCAN in-house customer segment. Has wing-to-wing ownership of the operationalization and process standard work for in-house service offerings and solutions, inclusive of all applicable NPIs, NSIs, lifecycle maintenance, and end of life transition. Leads process improvement across onboarding and credentialing, solutions and entitlement fulfillment, IT/digital solution platform persona management, and beyond.

Essential Responsibilities

• Wing-to-wing ownership of operational activities and process standard work and governance applicable New Product Introductions (NPIs), New Service/Solution Introductions (NSIs), and maintaining operational excellence throughout the lifecycle of all in-house service offerings and solutions.

• Enables revenue protection and growth performance metrics in the USCAN region across the in-house customer segment through process design and operationalization, to compliantly deliver all service and solutions entitlements in the in-house service portfolio. 

• Understands healthcare industry trends and uses process, project, and program management inputs to drive programs focused across the in-house portfolio.

• Work with global product and service teams on understanding current and new Digital Solutions suitable for the USCAN market based on customer commitments, needs, and market opportunity, then develop an operational strategy and/or process improvement.

• Drive and prioritize service solution improvements, roadmaps, and process activation strategies to maximize resource utilization and growth outcomes. Identify region best practices, integrating various customer-facing service operations in region, working with region commercial/operation leaders, driving data visibility, and digital platform/tool scalability. 

• Drive and prioritize requirements from regional cross-functional stakeholder teams, region customers and commercial teams, industry trends, competitive landscape, growth dynamics, speed to market, technical roadmap and return of investment.

• Drive effective communication and activation plans to enable collaboration with Service Product Management, Marketing, Service Sales, and USCAN Channel Partner teams to design effective value propositions and enable service solutions built on operational confidence.

• Manage the investment plan for operational improvement and development of the in-house portfolio for USCAN Service.   Drive investment on what features are required to deliver current and future offering entitlements and commitments, in addition to continuous improvement.

• Understand the In-House Service sales channel strategy and work closely with the commercial training teams, Service Marketing, and Service Sales to ensure appropriate internal and customer training and awareness, communicate critical process outcomes for customers, as well as inputs required of customers to yield operational success.

• Can communicate complex messages. Can influence, negotiate and drive final decisions with internal stakeholders across functions to advocate for the in-house customers segment and growth initiatives based on business performance data and objective outcomes. Influence and negotiate with peers, product teams, support functions as well as field commercial and delivery teams.

• Autonomously can interpret internal and external business challenges and recommends best practices to improve in-house service offering and solution delivery.

Required Qualifications

• Bachelor’s degree in Marketing, Business Administration or related field, 5+ years’ experience in marketing, product management, commercial or customer program management, or related field

• Strong operations and project management skillset

• Experience in a customer-facing role (Service, Sales, or Applications)

• Leadership skills to collaborate with and influence teams and shape/lead growth vision and marketing strategy

• Team oriented – ability to motivate and work well with diverse, cross-functional teams

• Strong analytical and process skills with demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead commercial programs / projects.

• Ability to document, plan, market, and execute programs

• Influencing skills – ability to motivate individuals and demonstrate organizational influence

• Ability to travel and willingness to work flexible hours to accommodate needs of customers and sales teams

Desired Characteristics

• MBA or Master’s degree in Marketing, Business Administration or related field, 8+ years’ experience in marketing, product management, commercial or customer program management, or related field

• Experience leading and developing teams

• Lean/Six Sigma, Agile certifications

• Working knowledge of IT tools used for Customer Relationship Management, eCommerce, and others

• Marketing expertise in market and customer insights, product commercialization

• Healthcare product/industry acumen

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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For U.S. based positions only, the pay range for this position is $112,800.00-$169,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: May 30, 2025 Apply