Service Desk Engineer, Networking

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business. 

NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and NYC.

Working hours

Service Desk is a 24/7 team and schedules are based on this coverage. 

The shift needed for this position is Monday through Friday 9:00 AM to 6:00 PM PDT

Participate in a rotating on-call schedule (afterhours and weekends) 

Location requirements

100% remote, USA – work from home

Why this job is exciting

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies. 

Who you are

Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, execution of the technical work.

You Know How To:

• Demonstrate knowledge and experience in information technology and administration. 
• Diagnose, research, troubleshoot, and resolve Tier I and Tier II technical hardware (printer, computer, peripherals) and common software issues.
• Assist users that may be locked out of computing devices, cloud services, or other applications.
• Direct unresolved issues to the next level of support personnel.
• Maintain the highest possible level of customer service.
• Work with vendors to provide clients with updates on ISP outages or vendor support issues.
• Assist with the upkeep of client environment documentation.

Centers of Excellence:

To best serve our clients, you may be required to operate within a specific or multiple centers of excellence (COE) below which include the skills:

…