Service Authorization Specialist (Alaska)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

HMS a Gainwell Technologies Company

At HMS a Gainwell company the Service Authorization Specialist analyzes inquiries through the use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.

• Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
• Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
• Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
• Assists less experienced staff in developing appropriate responses.

What we're looking for

• Two or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Experience working with fax machines, computer software and telephone technology.
• Business and analytical problem-solving.
• Good communications skills.
• Ability to follow written policies, procedures, and guidelines.
• Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
• Excellent written and verbal communication skills, customer …