Senior Voice Engineer

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

About your new role:

Your role as a Senior Voice Engineer involves developing strategies for engineering VoIP solutions, integrating systems to meet customer needs, and focusing on Teams Voice applications like Direct Routing. You'll also lead, mentor, and train other Engineers, resolve complex issues, design custom-managed services, and contribute to best practices. This is a Full-Time, 100% Remote opportunity. 

No travel to customer locations is required. 

Key Responsibilities:

• Design and engineer integrations between MetaSwitch and Teams.
• Development of procedures and training materials.
• Handling new customer-managed service provisioning support functions Interfacing with vendors to resolve support issues.
• Keeping customers happy with superior support and a level head--going the extra mile
• Train and assist other engineers with complex issues.

What you'll need for success:

• High School Diploma or GED Equivalent 
• 5-7 years of related experience working in a fast-paced environment
• Must have a strong and proven ability to analyze, summarize and solve issues with VoIP services and SIP messaging.
• Experience with Metaswitch CFS and EAS in a SIP environment.
• Experience with Teams, specifically Voice Administration.
• Experience with Powershell, related to teams and office 365 administration.
• General knowledge of scripting/automation.
• Understanding of modern APIs.
• Excellent organization skills and attention to detail.
• Ability to multi-task assignments and follow process flow are required.
• Must have excellent communication and analytical skills to understand and resolve customer issues effectively. This would include being comfortable talking with Clients.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.