Senior Video Production Specialist

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a Senior Video Production Specialist to join our growing marketing team. In this role, you will lead the conceptualization, production, and editing of video content that elevates our brand, engages our target audiences, and supports marketing initiatives.

You will collaborate with internal teams and external stakeholders to produce high-quality video assets, from promotional materials to product demos, webinars, and case studies. This role requires creativity, attention to detail, and a deep understanding of video production best practices in a fast-paced SaaS environment.

Location: US Remote (not limited to the states the posting is tagged to)

Key Responsibilities:

• Lead the end-to-end production of video projects, including concept development, scripting, filming, editing, and post-production.
• Collaborate with marketing, product, and design teams to create engaging content that aligns with the company’s goals and voice.
• Manage multiple video projects simultaneously, ensuring timely delivery and consistent quality.
• Direct video shoots, including lighting, sound, camera work, and set design, both in-house and with external agencies.
• Edit and assemble raw footage into polished final products, incorporating motion graphics, animations, sound effects, and other enhancements.
• Optimize video content for various platforms (social media, websites, webinars, events), ensuring the format, style, and messaging are appropriate for each.
• Stay up to date on the latest video production trends and tools to continuously innovate and improve the company’s video content strategy.
• Ensure all video content adheres to brand guidelines and maintains a consistent visual identity.
• Mentor junior video production team members and provide guidance on best practices.
• Manage relationships with external production agencies, freelancers, and vendors when necessary.

Requirements:

• Bachelor’s degree in Film, Video Production, Communications, or related field (or equivalent experience).
• 5+ years of experience in video production, preferably within a SaaS or tech environment.
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects) and motion graphics design.
• Strong storytelling skills and the ability to translate complex ideas into engaging visual content.
• Experience with studio and field production, including setting up and operating professional video equipment (cameras, lighting, sound).
• Knowledge of video optimization for social media, websites, and other digital platforms.
• Excellent project management skills with the ability to juggle multiple deadlines and priorities.
• Strong attention to detail and commitment to delivering high-quality, on-brand content.
• Exceptional communication and interpersonal skills for collaboration with cross-functional teams.
• Experience in managing or mentoring junior team members is a plus.

Preferred Qualifications:

• Experience in the SaaS or tech industry.
• Basic understanding of graphic design and animation.
• Familiarity with marketing concepts and how video content can drive engagement and conversion.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.