Senior Value Consultant

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference:

The Senior Value Consultant is a customer-facing advisor interacting with senior executives and members of the C-Suite. As a Value Consultant, you will help customers establish a shared vision in their digital transformation journey and help them envision and achieve their strategic goals. The value consultant plays a critical role in the sales cycle of new business, expansions, and renewals by leading customer engagements in collaboration with Sales/Customer Success and Solution Consulting / Solution Architecture / Marketing teams. They develop quantitative and qualitative analyses for customer engagements, helping customers understand the value of Iterable to their business, while making strategic recommendations to advance their transformation journey. 

This role works cross-functionally with Customer Success, Sales, Solution-Consulting, Solution Architecture, Professional Services, Sales Enablement, Marketing and other teams leveraging a value-based methodology. In addition to leveraging quantitative and qualitative skills, the Value Consultant also conducts company and industry research, creates thought leadership materials, and creates scalable and repeatable materials to benefit the broader company. This position is primarily focused on post-sales supporting customer uplifts and renewals but may also support pre-sales new business as needed. This position reports to the Senior Manager, Value Consulting.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

 You’ll get to:

• Be a subject matter expert that supports the Customer Success organization in driving customer expansions and renewals
• Devise strategies and roadmaps together with prospects and existing customers, working cross-functionally across Sales, Solution Consulting, Solution Architecture, Customer Success, and Professional Services, Marketing among others, on how to improve and modernize a customer’s state of marketing
• Support Customer Success/Sales teams through deal sales cycle strategization
• Develop C-Level strategic and financial presentations to provide honest guidance and establish realistic long-term goals
• Scales value materials deemed successful in Strategic Enterprise down to Growth and Emerging segments, for both AE/CSM/SDR self-service use and Value Consulting led engagements.
• Upleveling Growth and Emerging AE/CSM/SDR sales maturity by partnering with leaders and front-line managers to share best practices and Value Consulting materials
• Refine ROI/TCO models, frameworks, and storylines
• Conducting account and industry targeted research to inform and influence why Customers must continue strengthening their partnership and investment into Iterable

We are looking for people who have:

• Experience in value consulting, management consulting, professional services, sales engineering, marketing or similar pre/post-sales experience
• Ability to facilitate executive level discussions and presentations
• Ability to explain strategy and concepts to a wide array of audiences including executives, practitioners, and internal stakeholders
• Experience in building both qualitative and quantitative analyses and financial / business case models - strong excel/google sheets skills
• Domain expertise in SaaS and/or digital transformation
• Ability to understand, interact with, and advise various C-level stakeholders
• Familiarity with email platforms or digital experience software 
• Experience working with sales management and field sales

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $113,500 - $172,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.