Senior UX Researcher

Job Summary:

Red Hat is the world’s leading provider of enterprise open source solutions, including AI, high-performing Linux, cloud, container, and Kubernetes technologies. Our Red Hat AI Engineering team continues to enhance our platform and partner ecosystem to provide the latest predictive and generative AI capabilities to help customers accelerate their AI adoption.

UX Research puts the user at the heart of the business, providing deep knowledge and understanding of the users’ key needs, goals, and challenges. A UX Researcher uses a variety of qualitative and quantitative methods to deliver actionable and impactful research that informs the entirety of the design process.

Key Responsibilities:

• Contribute to an interdisciplinary team that includes UX researchers, interaction designers, visual designers, developers, product managers, and other stakeholders through all phases of the development cycle.

• Knowledge of qualitative and quantitative research methods that can define user research methods that are appropriate for a given design problem.

• Design and conduct research activities in a full range of areas: usability testing (formative and summative), interviews, surveys, card sort techniques, persona development, and heuristic evaluations.

• Track research from insights to implementation.

• Effectively collaborate with and get buy-in for research from stakeholders across various teams including PMs, Engineering and Design.

What you will do:

• You can advocate for the user experience and data-driven decisions through every step of the development process and across boundaries.

• You like to collaborate across teams and feel comfortable explaining your ideas and process to other people.

• You can adapt to changing situations, needs, or requirements. 

• You have a portfolio of work that demonstrates your process and skills.

• You can effectively tell the story of an insight, including why it is important and how it will impact the user and the business.

What you will bring:

• Masters degree or higher (or equivalent experience) in human computer interaction, human factors, applied psychology, experimental psychology, or a closely related area

• Proven track record of leading research plans and delivering results.

• Adaptable to changing conditions and unexpected obstacles, modifying work methods in response to new information to accomplish organizational goals.

The following will be considered a plus:

• Deep understanding of AI technologies, user needs, and industry trends.

• Anticipate research opportunities that align with strategic priorities.

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Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.