Senior UX Program Manager

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

As a Senior UX Program Manager, you’ll work from the Design Systems team to manage horizontal program initiatives that cut across Smartsheet product areas. You’ll leverage Product, Engineering and Design processes to implement a roadmap and deliver exceptional experiences to our users. You will build connections across the organization, set priorities for your programs, and work alongside Smartsheet leadership to deliver on our promises to customers. 

This role will report to the Design System Director and can be located remotely from any state in the United States where Smartsheet is a registered employer or in our Bellevue, WA Headquarters.

You will:

• Work closely with UX designers, product managers, engineers, and other stakeholders to align program goals with overall business objectives
• Define program and project success metrics, influence stakeholders to take action, and validate the impact of solutions
• Be a strong and vocal advocate for the value of high standards from both the user and business POV
• Monitor program inputs and outputs to identify opportunities to learn and teach through each commitment, seek force multipliers, and dismantle systemic barriers
• Identify and mitigate risks, tracing progress, resolving conflicts, ensuring quality and reporting on status
• Understand the needs and priorities of multiple stakeholders/users to improve program effectiveness and drive adoption of accessibility
• Foster positive relationships with internal and external partners involved in the program
• Establish and maintain a framework and mechanisms to guide decision making that errs on the side of the customer while demonstrating a deep understanding of technical and business factors
• Support other duties as needed

You have:

• 6+ years program management experience (at least 4 in an i18n, l10n, or a related role)
• Willingness to explore opportunities to leverage automation and technology to streamline the creation, maintenance, and distribution of UX resources
• A firm grasp across key concepts in UI, UX, localization, and accessibility standards
• Familiarity with internationalization principles, Translation Management Systems, i18n tools (e.g. Globalyzer)
• Experience rolling out new tools or capabilities, including training/supporting cross-functional internal customers
• Experience across …