Senior Technical Writer

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - 

The Instacart Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for a senior technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management. Our external partners include retailers, advertisers, and developers. 

About the Team - 

You’ll work directly with our Product Engineering, Product Management, and retailer-facing teams to understand our products, market, and audience, and then create a positive, engaging learning experience for partners that will ultimately drive adoption and ubiquity of our products. You will be responsible for creating external product documentation. Deliverables will include concepts, release notes, FAQs, product tutorials, API documentation, and more.

About the Job 

Work with internal teams (primarily Product and Engineering) to understand Instacart solutions, use cases, and documentation requirements for partners 

• Produce high-quality external product documentation that is tailored to our target audience
• Develop documentation/content plans and socialize with key stakeholders
• Create diagrams and other visual aids    
• Edit content created by teammates
• Work with partner-facing teams (e.g., Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentation
• Work with the Product Marketing team to understand and collaborate on positioning, tone and messaging
• Maintain a comprehensive library of technical terminology and documentation
• Encourage awareness and usage of documentation
• Monitor documentation usage and develop and execute on plans to drive awareness and usage with external and internal audiences
• Act as a project lead
• Mentor less experienced writers

About You

Minimum Qualifications

• 7+ years of experience as a technical writer in a software development environment delivering documentation to an external audience
• Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience
• Ability to deliver high-quality external documentation with high attention to detail  
• Ability to thrive in a fast-paced and ambiguous environment
• Experience successfully navigating a complex organization and incorporating feedback from multiple stakeholders
• Ability to provide and maintain the external voice of a company
• Ability to multi-task and juggle competing priorities in a high-pressure, results-driven environment 
• Strong project planning and project management
• Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines           
• Superb grammar and spelling  
• Proven track record of putting process and best practices in place
• Knowledge of current technical writing methods, trends, and technologies    
• Experience working in a company with 500+ employees
• University degree in English, Communications, Technical Writing, Engineering, Computer Science, or a related field 

Preferred Qualifications

• Technical writing certificate or similar qualification
• Experience with API documentation
• Experience with Markdown and “documentation-as-code”
• Grocery and/or retailer industry experience
• Experience working at a tech startup, in e-commerce, or in the technology sector

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta and British Columbia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.