Senior Technical Writer

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Red Hat Ansible Automation Platform team in the Raleigh, Durham, or Brno office. Other Red Hat office locations may be considered. In this role, you will create and maintain high quality user documentation and premium content that accompanies Red Hat offerings, available through Red Hat's customer portal. You'll work closely with developers, engineers, and other subject matter experts to develop and manage the content that helps our customers succeed with Red Hat offerings and solutions.

What you will do:

• Work closely with content strategists, program managers, engineering teams, support, and other stakeholders to create and maintain high quality product documentation

• Effectively manage projects and deliver documentation that aligns with customer use personas and use cases and company goals

• Engage and collaborate with customer feedback programs to address content gaps, respond to feedback, and promote continuous improvement of the documentation experience

• Serve as a domain expert on documentation best practices, provide thought leadership, and collaborate cross-functionally to ensure that Red Hat customers enjoy exceptional content experiences

• Work cross-functionally within program teams to drive improvements to the accuracy, usability, and clarity of documentation

• Keep up to date on changes to Red Hat offerings, customer use cases, and support issues

• Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

What you will bring:

• Demonstrated expertise or experience with enterprise-level content development, publishing, maintenance, and management, especially related to software development

• Familiarity with structured authoring, topic-based authoring, modular authoring, minimalism, docs as code, or similar content development tools and methodologies 

• Ability to work hybrid in a Red Hat office

• Familiarity and interest in information architecture principles, con

• Ability to work with diverse stakeholders to solve complex problems

• Excellent communication skills to collaborate and directly interact with globally-distributed stakeholders from diverse backgrounds

• Ability to inspire, mentor, or lead others irrespective of job titles

Nice to have:

• Experience with agile and comfort with rapid iteration and fast delivery

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.