Senior Technical Support Engineer - NSX

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Job Description:

The Elevator Pitch: Why will you enjoy this new opportunity?
NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of Broadcom to IT professionals world-wide.

When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
 

Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?
As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.
After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.

To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom’s customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux …