Senior Technical Services Specialist, Dairy (open to remote)

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. 

This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products. 

Job Purpose and Impact

The Senior Technical Services Specialist, Dairy, is a technical expert responsible for providing advice and insights to category customers while helping the business achieve growth targets. In this role, you will understand customer strategies and needs and help them to improve their results and reach and exceed their goals through product solutions and services. You will also identify new business development opportunities within existing customers or with new opportunities, find and propose solutions, lead projects, communicate and train customers. You will be a trusted advisor to customers and provide strategic and technical direction for account managers.

Key Accountabilities

• Partner with the customer's research and development team for category's customers to understand the business strategy and anticipate needs of the customer.
• Provide customers with necessary technical and operation support.
• Collaborate with commercial teams on providing product, application, ingredient, processing expertise and training.
• Act as the technical link with other functions to assess opportunities for improvement and provide advice and consultation.
• Deploy the category strategy and ensures all applicable teams are in line to build overall value for the category.
• Constantly expand knowledge on customers, the application and markets to create new innovation ideas for new projects.
• Provide technical support to existing and new customers and create new growth opportunities that align with business strategy. 
• Assess performance against key criteria for customers with the most significant impact at the business level and …