Senior Technical Sales Support

Epson, a global technology leader with a long history of innovative technology, award winning products and industry leading performance has an exciting opportunity for Technical Sales Support Specialist who can utilize their hardware and software technical skills to help customers use our products to the utmost capacity.

This position will primarily focus on pre-sale technical support for Epson's line of large format printers within the US and Canada.

You will partner up with internal clients (Commercial Account Managers, Advance Product Support, and our Product Managers) and provide support and expertise to our external clients (Commercial End-Users, Resellers, and Distributors) to ensure that all of their requirements are met. 

Responsibilities:
· Provides pre- and post- sale technical support to both Dealers and Commercial End-User Customers
· Collaborates with Commercial Account Managers to prepare and deliver product demonstrations and training (includes participation in trade shows, dealer meetings and sales meetings)
· Assists customers with product configuration, integration, system interface requirements, and installation
· Provides technical expertise for the Sales Region
· Provides technical feedback to Product Management based on customer contact
· Provides support for Customer Relationship Management (CRM) application
· Collaborates with product management to develop and deliver training
· Leverages industry knowledge and experience to identify competitive technical advantages and recommendappropriate solutions
· Prepares and delivers strategic product demonstrations for existing and prospective customers
· Understands and can explain complex concepts to technical and non-technical audiences
· Develops original technical documentation for supported customers

Requirements:

• 5-8 years of large format printer technical support experience 
• Experience dealing with resellers and end-user customers 
• Experience with product demonstrations and training clients post and pre-sales
• Ability to lift and carry devices up to 50 lbs
• Up to 50% travel is required
• Live local to Epson America's Headquarters in Los Alamitos, CA preferred

Employee Benefits

We offer an outstanding benefits package, including:

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• 401K plan with company matching
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $82,825 and $137,829. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
 
 

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

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