Senior Technical Product Manager - Data Platform

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As the Senior Product Manager for the Customer Data engineering team at Invoca, you will be at the forefront of shaping and executing our customer data vision, strategy, and roadmap. You will work closely with cross-functional teams to optimize Invoca’s powerful data and analytics to enhance customer experiences, optimize data management, and further drive actionable insights. Your technical prowess will be pivotal in ensuring that our data infrastructure and strategies align with our business objectives and ever-changing customer needs.

You Will:

You will partner with a newly forming team of engineers focusing on Invoca’s customer data strategy and the underlying platform capabilities. You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities. You will report to the Director of Product Management and play a key role on the product development team focusing on customer value delivery and fostering a culture of innovation and collaboration. 

As a Senior Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for collecting, storing and categorizing customer data to meet our growing client needs. You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this data strategy. You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities.

Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go to market teams to:

• Define and implement the company’s customer data strategy, focusing on balancing standards with flexibility, ensuring data quality, and alignment with Invoca’s long-term goals
• Develop and execute a roadmap for leveraging best practices from CDPs to improve our customer data management and analytics
• Collaborate with engineers, data scientists, and other stakeholders to ensure …