Senior Technical Account Manager

About Semgrep

Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We’ve redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more.

About the role

The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers. Our TAMs drive the implementation and on-going adoption of Semgrep for their book of business. This Senior TAM will partner with our customers to ensure the value of using our platform is met by creating personalized growth plans for each account, de-escalating urgent situations that create churn risk, being an expert for their account, representing the voice of the customer for product improvements, and delivering executive business reviews to both practitioners and executive audiences. This customer-facing role also partners with many teams across Semgrep - including Sales, Product Management, Engineering, Marketing, and Support.

Location expectations:

• This role can be fully remote, located anywhere in the US, but with a preference for CT or MT time zones

Prior experience in a fast-paced tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

What you’ll do

• Host monthly check-in’s with customers to understand their successes and challenges
• Speak with technical stakeholders within our customer base and internally within Semgrep
• Create personalized success plans for customers to ensure they grow the value of using our platform
• Partner with Sales to host executive business reviews with practitioners and the executive buyers
• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
• De-escalate urgent issues that may introduce churn risk
• Evolve our best practices to deliver exceptional service to our customers
• Contribute to documentation to widen the available information for how to use our products

You are ideal for this role if you have

• 3+ years …