Senior Systems Engineer (Remote Eligible)

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, teams can compete in a transformed world.

Smartsheet is seeking an experienced Senior Systems Engineer with a robust technical background and exceptional customer service skills. This role involves designing and implementing SaaS and on-premises technologies to deliver scalable, reliable systems that achieve operational excellence.

The Senior Systems Engineer will report to the Director, IT Infrastructure can be based remotely throughout the US or in our offices in Bellevue, WA (HQ) or Boston, MA. 

You Will:

• Lead the planning and deployment of SaaS and on-premises infrastructure.
• Administer and implement IaaS, SaaS platforms, and security tools including Crowdstrike, Rapid7, Trend Micro, Tenable, and Wiz.
• Support and maintain Windows and Linux server environments.
• Oversee Windows and Mac Desktop Engineering.
• Provide support for existing SaaS products as the user base expands.
• Deliver advanced systems support to Service Desk teams, including problem resolution and mentoring.
• Foster the growth and development of junior IT staff by providing guidance, mentorship, and knowledge sharing.
• Conduct technical investigations to identify and resolve system issues.
• Monitor and manage system usage to align with growth requirements.
• Collaborate with Compliance/Security teams to prevent and address suspicious activity.
• Participate in a rotational on-call support schedule for corporate infrastructure.

You Have:

• 6+ years of experience as a Systems Engineer in production Windows and Linux environments.
• Expertise in Active Directory, IAM processes, and SSO tools such as OKTA.
• Advanced knowledge of AWS, Azure, and GCP cloud platforms.
• Experience with Crowdstrike, Rapid7, Trend Micro, Tenable, and Wiz.
• Familiarity with compliance standards like SOX, HIPAA, or PCI; AWS GovCloud IL 4 experience preferred.
• Proficiency in scripting with PowerShell or similar languages.
• Solid understanding of networking protocols, firewalls, VPNs, routing, and switching.
• Knowledge of ITIL framework and best practices of IT Service Management.
• Availability for occasional off-hours support and ability to lift up to 50 pounds.

Current US Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. 

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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