Senior Strategy Analyst

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: US Remote (not limited to the states the job posting is tagged to)

Genesys is seeking a Senior Strategy Analyst to support strategic planning and research projects within the company. This position will have a crucial impact on defining and creating the corporate strategy, and will be focused on driving research projects to answer strategic questions posed by the executive team and other internal principles.

This role is ideal for early-career candidates from a consulting background and offers a fully remote “virtual office”, hours that better respect your life outside of work, more agency over your own activities, and the ability to implement, not just create, ideas. The role is also well suited to candidates with previous corporate strategy experience. Genesys is fast-growing, creating many opportunities for advancement and increased responsibility.

You are a great fit if you are a passionate contributor to your teams, have a positive executive presence, and can communicate your ideas in a structured way to deliver a defined outcome.

Responsibilities:

• Contribute to strategic planning & operating processes alongside the Genesys leadership team.
• Manage research project workstreams alongside internal stakeholders and external analyst vendors.
• Gain a deep understanding of your research focus and be able to provide insightful and structured analysis of the subject area.
• Have a clear understanding of the company and strategy and be able to have a point of view and opinion on a large variety of strategic topics.
• Create executive-ready presentations and documents that clearly describe the outcome of the research and recommendations.
• Partner with cross-functional, international teams to proactively understand their needs as it relates to improving their decision making.
• Must have ability to travel up to 20% of time, though will most likely be less than 20% (travel will be for “purposeful presence” only).

Minimum Requirements:

• 2-4 years of experience at a top-tier consulting firm or SaaS business, applicants with lower tenure but strong experience will be considered.
• Experience in the contact center infrastructure market, the CRM market, the broader customer engagement/ CX market or other enterprise software and/or SaaS markets is preferred.
• Experience in competitive intelligence, market intelligence, strategy, sales, finance, product marketing, or product management is a plus.
• Bachelor’s degree or higher in business, engineering, marketing, communications or a related field.
• Experience working in a global organization.

Ideal Candidate:

• You possess excellent analytical and research skills; the ability to organize and summarize large amounts of information in a structured way and draw key conclusions.
• You can synthesize technical material and identify key insights for various audiences.
• You are determined and persistent; you enjoy autonomous research to find key relevant information and strategic intelligence.
• You are good at building relationships and interviewing people to complete primary research.
• Excellent communication skills, both verbal and written, with strong PowerPoint skills.
• You can create compelling content and narratives to maximize readership and adoption of ideas.
• You seek collaborative environments where the bar for quality is set high.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.