Senior Strategic Consultant - North America

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

About the Opportunity

Airship’s Strategic Services consists of four pillars that enable customers to maximize their Airship platform usage, develop best-in-class mobile experiences and marketing that resonates with their ideal user - strategic platform enablement, mobile strategy and optimization along with experience delivery and reporting & insights services. The Services team is home to expert digital marketers and trusted advisors to the largest brands around the globe.

As a Senior Strategic Consultant, you’ll have the opportunity to collaboratively influence the engagement strategy of some of the world’s largest and most respected brands. Leveraging your industry and consulting expertise, you will assist customers in maximizing their use of Airship technology to meet customer experience and monetization goals, solve business problems and deliver world class, personalized customer engagement experiences.. 

You’ll become a product expert, contributing to thought leadership, and both customer-facing and internal Airship content to educate and inspire others with customer experience insights, case studies and research. You will need to be experienced and proficient in the latest email design and deliverability best practices as well as cross-channel strategies and customer journey mapping.

Your knowledge and experience will enable you to assist with improving process, efficiencies, strategic offerings and execution standards across the team and help foster teamwork among consultants and cross-functional teams, regionally and worldwide.

The best part of working at Airship is our strong culture of cross-functional collaboration and highly integrated teams in sales, customer solutions, product, and marketing to help you succeed.  

Role Responsibilities

Strategic Consultant

• Identify business problems and associated KPIs and translate to Airship-driven customer experience solutions through robust planning and measurement.
• Work independently and/or in cross-functional teams to proactively …