Senior Specialist, Knowledge Management

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

This individual contributor is responsible for the development and implementation of performance and process improvements and training throughout the entire Revenue Cycle organization. Responsibilities will specifically be focused on supporting initiatives that create long term cash collection improvements as well as cost avoidance and savings with the strongest ROI. Improvement areas include but are not limited to the front, mid, and back-end revenue cycle activities, associated processes (e.g. refund cycle), provider credentialing, system and process automation, and quality control. This individual is responsible for driving improvement with the cooperation of all departments who are impacted by the proposed changes. The individual will demonstrate competent data and process analytical skills, high accuracy, attention to detail, ability to train, and will contribute to a positive team atmosphere through collaboration with others impacted by the proposed changes.

Essential Duties and Responsibilities

• Serve as a change agent for the development and implementation of performance and process improvement ideas throughout the entire Revenue Cycle organization with a focus on long term cash collection improvement outcomes as well as cost avoidance and savings through operational efficiencies.
• Develop training and knowledge transfer programs, documents, and associated materials (e.g. webinars) in support of onboarding activities and upskilling for performance improvement.
• Drive improvement with the cooperation of all departments who are impacted by the proposed changes through collaboration to include idea/information sharing, documentation preparation, progress tracking and follow-up.
• Development and presentation of proposals and scheduled updates to include: performance improvement concepts, budgets and investment requirements, timing schedules, desired results, value propositions, prioritization schedules, ROI reports and other follow-up/measurement tools. Coordinate data collection and perform analysis either independently or in partnership with others.
• Document the performance improvement changes with a major focus on digital automation, creating business requirements and desk level procedures, as needed.
• Create Process Flow diagrams to identify areas of performance improvement, revenue and cash enhancement, and cost avoidance / reduction.
• Identify the scope of work through a discovery process including interviewing key personnel, documenting current processes, identifying current challenges, and data analysis.
• Build …