Senior Solutions Engineer

Liftoff is the leading growth acceleration platform for the mobile industry, helping advertisers, publishers, game developers and DSPs scale revenue growth with solutions to market and monetize mobile apps.

Liftoff’s solutions, including Accelerate, Direct, Influence, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.

Key Responsibilities:

Client Partnership & Advocacy:

• Cultivate solid relationships with key clients and technical decision-makers.
• Actively support clients via ticketing systems, chat, and video calls, ensuring top-tier engagement and technical guidance.
• Manage client expectations by delivering clear communication, robust reporting, and actionable insights.

Technical Expertise & Problem-Solving:

• Debug complex issues by inspecting stack traces, server logs, database entries, and memory footprints.
• Analyze and improve advertiser KPIs, proposing strategies to boost performance.
• Troubleshoot and debug technical issues related to SDK performance, ad delivery, and reporting to minimize downtime for publishers.
• Stay up-to-date with industry trends and emerging technologies in mobile app advertising, SDK development, and programmatic advertising.

Knowledge Sharing & Enablement:

• Evangelize our tech stack, educating clients and internal teams through technical tutorials, sample code, and documentation.
• Educate and guide publishers on integration best practices, technical workflows, and SDK capabilities.
• Mentor team members, fostering growth and ensuring technical excellence across the team.
• Develop and maintain documentation, tools, and resources to streamline the integration process for publishers.

Collaboration & Innovation:

• Act as the bridge between regional business, product, and engineering teams to ensure client needs are met and market trends are addressed.
• Collaborate with global teams, contributing to the development of internal tools and applications that enhance efficiency.
• Take advantage of opportunities to interact and work with fellow team members in-person by attending occasional company events.

What We’re Looking For:

Technical Expertise:

• 4+ years of experience in software development tools and customer support.
• Robust troubleshooting skills with experience diagnosing and fixing issues in mobile apps, SDKs, APIs, and backend systems.
• Deep comprehension of mobile app ecosystem dynamics, including OS version launches, platform updates, and hardware changes.
• Familiarity with RTB, Charles Proxy, HTML/JavaScript ad tags, and ad servers.
• Proven ability to build mobile apps from scratch using at least one language like Objective-C, Swift, Java, and Kotlin.
• Ability to assess advertiser KPIs and craft action plans to drive performance improvements.
• Skilled in scripting and task automation to streamline processes.
• Effective problem-solving skills, with the ability to troubleshoot technical issues using tools such as Charles Proxy, Postman, or similar debugging utilities.
• Experience with Agile methodologies and project management tools such as Jira or Confluence.

Communication & Leadership:

• Exceptional written and verbal communication, with the ability to present complex concepts clearly.
• Demonstrated experience leading technical initiatives and mentoring team members.

Industry Insight:

• Knowledge of mobile advertising and gaming industries, with experience analyzing data to deliver impactful solutions.
• Prior experience in online or mobile advertising media or networks is a significant advantage.
• Solid understanding of programmatic advertising concepts, including RTB (Real-Time Bidding), ad serving, and impression tracking is a plus

Global Perspective:

• Fluency in English is required, with additional language skills (e.g., German, Russian, French, Mandarin, Japanese, or Korean) is a plus.
• Flexibility in attending occasional cross-regional calls which may be early morning or late evening in the US working day

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

Location:

The location for this role is Pacific Standard Time Zone.

This role eligible for full-time remote work in one of our entities: CA, NV, OR, and WA. We are a remote-first company with US hubs in Redwood City, Los Angeles, and NYC.

Compensation:

Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on candidate location and experience. The following are our base salary ranges for this role: 

SF Bay Area, NYC, Los Angeles/Orange County:  $125,000 - $140,000 base + 10% bonus

Seattle/Olympia, San Diego, Santa Barbara: $115,000 -$130,000 + 10% bonus

Working at Liftoff is fast-paced, fun, and challenging, and we thrive on innovation. Come join the rocket ship and help shape the future of the mobile app ecosystem with us! 

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We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

Please see the independent bias audit report covering our use of Covey here.

Liftoff is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. Liftoff is further committed to providing an equal employment opportunity for all employees and candidates for employment free from discrimination and harassment on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), sexual orientation, gender identity, gender expression, gender nonconformity, race, creed, religion, color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition(s), genetic information of an individual or family member of the individual, marital or domestic partner status, age, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, requesting an accommodation, or any other characteristic protected by federal, state, or local law, regulation, or ordinance. All such discrimination and harassment is unlawful and will not be tolerated. Liftoff maintains a continued commitment to equal employment opportunity and expects the full cooperation of all personnel.

Liftoff's Compensation Strategy

Liftoff's compensation strategy includes competitive market rate along with equity and benefits and perks that will give our employees what they need to do their best work. In order to ensure teams are compensated fairly for the work performed, we map out specific levels and take into consideration the cost of labor within each location. Liftoff provides employees a total compensation package of competitive market salaries, equity, health and wellness stipends, medical benefits associated with your country of residence. The base compensation will vary based on location, experience as well as level.

Agency and Third Party Recruiter Notice:

Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.