Senior Solutions Engineer, Major Accounts (Various Locations - Remote)

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!

About the role:

Skydio is looking for seasoned Public Safety sUAS Operators and Program Managers to join our team of SLED Solutions Engineers. In this capacity, you will be responsible for demonstrating Skydio’s true end to end solutions for public safety operations across a regional territory of State and local government agencies including law enforcement, emergency management, and public works. In addition to direct experience with Public Safety sUAS operations, a successful candidate for this role will love to travel, have drone-as-first-responders (DFR) operations experience, and be detail oriented; able to conduct thorough discovery as well as capture customer feedback used to guide product development, and work cross functionally to prepare Customer Success Plans. Exceptional candidates will also have extensive product knowledge on commonly used Computer Aided Dispatch (CAD) products, as well as a working knowledge of API integrations.

Solutions Engineers are critical members of the Skydio Sales Team and work with Account Executives to secure our customer’s business, but more importantly to ensure the long term success of their sUAS programs with Skydio by laying the proper foundations.

This position offers the flexibility of remote work, with an expected travel requirement of 50-75% and reports to the Director of SLED Solutions Engineering

How you'll make an impact:

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team. 
• Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.
• Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.
• Gather and analyze customer feedback to inform product improvements and enhancements.  
• Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans

Required Skills and Qualifications:

• Strong understanding of drone technology, public safety operations, and regulatory compliance.  
• Excellent problem-solving skills and ability to think critically in high-pressure situations.  
• Exceptional communication skills, both written and verbal, with the ability to build relationships with clients.  
• Willingness to travel frequently and adapt to varying schedules based on client needs.

What is required:

• Part 107 Certificate at time of start. 
• Ability to travel 50-75% of the time.
• Ability to lift 60 lbs unaided.

What makes you a good fit:

• Willing to travel for extended periods.
• A strong desire to connect with customers in the Public Safety space.
• Bring a strong background in sUA systems.
• Excellent written communication and presentation skills to audiences of all levels.

Compensation Range: The range for the on target earnings (OTE) is $150,000 - $200,000+. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends. 

*For some positions the pay may be dependent upon the individual's regional location.

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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee’s race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions),  gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/