Senior Solutions Delivery Manager, Health Tech

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Solutions Delivery Manager is responsible for the delivery of key services and solutions for Teladoc. The role will support and manage release train engineers, analysts and managers responsible for critical enterprise deliverables, provide support and strategy around optimal solutions and partner extensively with technology, product, architecture, and project management partners to ensure successful strategic deliverables.

The role will have the capacity to plan and execute on ground-breaking new digital healthcare initiatives specifically in the EHR/EMR space and manage teams to deliver on the vision.  You’ll follow SAFe Agile development process, defining the scope of work for Scrum teams and analysts that create user stories and develop acceptance criteria. You will also act as a bridge between technology, product, and business stakeholders to ensure all are aligned in developing and implementing technical solutions to best meet market needs and solve business problems.  You will need to understand the business side of the organization to understand which IT solutions will fit the company’s goals. Your leadership skills will be important for steering the overall process of identifying key business objectives and determining the requirements for each solution.

Essential Duties and Responsibilities

• Work with product and delivery teams to develop scalable solutions and products specifically around EMR & EHR interoperability

• Manage relationships with a variety of partners and stakeholders

• Advise stakeholders on options, risks, and aligning of priorities

• Highly organized, fluent with designing and managing a strategic planning model – but with focus on value over rote process

• Strategic, analytical thinker and roll-up-your-sleeves doer

• Positively collaborates with other employees and departments to complete objectives

• Proven leadership and team-building skills in both large and small organizations, with direct responsibility for scaling, developing, and maintaining high performing teams

• Fostering a culture that enables the team to innovate, ask questions, learn quickly, and deliver extraordinary results

• Anticipating project risk and constraints and proactively working towards resolving them

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor's Degree in in Computer Science, Business Administration, Product Management or related field (or equivalent in relevant work experience) required

• 5+ years of relevant experience as a Business Analyst, Project Manager or Delivery Manager

• Experience in the healthcare technology industry preferred. Especially within EMR/EHR interoperability

• A proven track record of managing multiple projects simultaneously, delivering on time and achieving desired results

• A data-driven approach drive for efficiency and customer orientation

• Expertise in developing detailed plans for complex projects involving challenging requirements, limited resources, and fixed deadlines

• Excellent communication, influencing and presentation skills. Comfort working across functions and lines of business at all levels of the organization

• Expertise with Agile concepts, practices, and procedures

• Highly motivated professional that thrives in a dynamic company

• Passion for having positive impact on people’s lives

The base salary range for this position is $140,000 - $160,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.