Senior Site Reliability Engineer (UK)

About us 

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Enterprise Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.      

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before.  It’s built to handle large, complex, and ever-changing requirements with ease.     

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 50 countries across five continents. Our target customers are global firms, international networks, and large nationwide or regional organisations, if they’re big enough to have the challenges that Dayshape can solve.    

As a company, we live our values every day and we're committed to making sure our friendly and inclusive environment grows with us.   

About the role 

As we grow and more customers are adopting our platform, we are scaling up to meet the demand. This means more automation of our infrastructure and deployments as well as accurate health monitoring through all our clients, both new and old. 

The person in this role will join the Site Reliability Engineering team (SRE). The main role of the SRE team is to facilitate the scalability of Dayshape and allow us to meet the demands of an increasing client base.  

What you’ll do 

• Lead initiatives to enhance Dayshape’s ability to scale our cloud platform 

• Maintain and improve our cloud estate in Azure 

• Improve SRE and other teams’ working lives through automation of manual tasks 

• Lead in making the deployment of Dayshape more scalable 

• Increase our knowledge sharing of SRE across the organisation 

• Improve the observability of Dayshape through reporting and tool creation 

• Drive improvements to our Cost of Giving Service (COGS) 

• Diagnose and triage escalated issues 

• Support, mentor, and coach other members of the team 

• Work will include the following technologies: 

• Azure 

• AzDevops 

• Terraform 

• Pulumi 

• Python 

• Powershell scripting 

• Yaml pipelines 

About you 

• Have significant experience with “Infrastructure as Code”. We are looking for someone who has a genuine enthusiasm for IaC and experience of 
• Delivered IaC frameworks that can be contributed to by other engineering teams. 

• An understanding of the patterns and practices required to deliver reliable, high-quality results, such as unit and integration testing, CI/CD etc. 

• Writing and debugging Python code 

• One or more IaC toolset proficiency e.g. Pulumi or Terraform. 

• Designed and built infrastructure using Azure which takes into consideration: observability, alerting, uptime SLA's and SLO's and Azure DevOps pipelines.
• Be able to collaborate well with both engineering teams and colleagues in customer-facing teams. 

• Be an excellent communicator both in written and verbal forms. 

• Have an enthusiasm for learning new technologies and how they can be best incorporated into our infrastructure. 

• Able to consider the broader impact of your design and coding decisions and those of others 

• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks. 

• Keep a cool head in pressure situations, maintaining a problem-solving mindset, but also knowing when to escalate 

• Keen to help guide more junior members of the team 

What you’ll get 

• Starting salary between £50,000 and £58,493, depending on experience 

• At least £1,000 per year to spend on professional and personal development   

• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days   

• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement   

• Enhanced family leave policies   

• Private healthcare and rewards through Vitality   

• Income protection and death in service cover   

• Matched 5% auto-enrolment workplace pension scheme   

• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service   

• Innovation Week twice a year - a chance to experiment and work off-project   

• Weekly All Hands meeting for inspiration and over-communication 

• Volunteering time – up to 20 hours a year to participate in volunteer work.    

• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!   

• Genuinely nice, smart people to work with, who are excited about growing our company 

Working Details 

This is a full-time role (usual hours are 37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though this role will also be required to cover some maintenance windows (roughly once per month) out of these hours (for which you will earn TOIL), as well as on-call rotation for out of hours major incidents (generally 1 week in every 5), for you are remunerated. 

This is remote or hybrid role. Our office is in Edinburgh and you are welcome to come in when you want to, but it is not required.  

Join the team! 

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and especially how we scale our technical solutions and ensure they are running smoothly. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. 

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.