Senior ServiceNow Engineer (Hybrid)

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Senior ServiceNow Engineering position will be responsible for providing tier 3 engineering and operational support for the Enterprise Services - Digital Enablement Value Team with an emphasis on Design, development and deployment.  The position responsibilities will include but not limited to the following:

• Consult on any proposed utilization of platform

• Manage technical aspects of standups which includes estimation and supporting refinement of stories

• Execute on defined release strategy for the platform

• Responsible for documentation of all procedures to support the development, deployment and use of the platform

• Design, Development and Testing of proposed enhancements to ServiceNow

• Provide tier 3 (engineering level) support for operations of the platform for ServiceNow.

• Coordination of Problem Investigations (includes documenting)

Education Minimum Requirement:

• BS in Computer Science or Engineering field

Required Experience and Skills:

• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, Portal and Automation)

• Minimum of 3 years of ServiceNow engineering/development experience

• Excellent verbal and written communication skills

• Excellent documentation writing skills

• Knowledge of Javascript, Python, API integration, and web services calls

• Knowledge of relational Databases and capability to write own queries and create database view/schema

Preferred Experience and Skills:

• Knowledge of automation principles, YAML and Ansible

• Oracle or other relational databases  

• Knowledge of other ITSM tools

• ITIL Foundation v3 or newer

• Agile Development

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. 

What we offer:

• Exciting work in a great team

• Competitive salary

• Position in leading global healthcare company

• Global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model

• Pension and health insurance contributions

• Internal reward system – INSPIRE – with redeeming option as services, goods, or vouchers

ITRMSCareers

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
 

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$111,400.00 - $175,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

na

Required Skills:

Configuration Management (CM), Data Engineering, Data Visualization, Design Applications, Perform Testing, Software Development, System Designs, Systems Development Lifecycle (SDLC), Systems Integration

Preferred Skills:

Automation Engineering, Automation Engineering, Automation Testing Tools, Cloud Integrations, Communication, Continuous Deployment, Database Schemas, Database Systems, Documentations, Employment Strategies, Human Resource Management, Information Technology Strategies, IT Business Management, IT Documentation, IT Executive Management, ITIL Management, IT Performance Management, IT Project Lifecycle, IT Service Delivery, Oracle Business Intelligence Applications (OBIA), Policy Development, Project Integration, Purchasing Management, Relational Database Management System (RDBMS), Relational Database Programming {+ 13 more}

Job Posting End Date:

11/15/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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