Senior Sales Enablement Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Senior Sales Enablement Specialist/Manager will play a critical role in empowering LivePerson’s sales and customer success teams to deliver on our Digital Outcomes Approach. This role will focus on equipping sellers with the knowledge, tools, and assets needed to engage customers at every stage of the engagement model, from Value Discovery through Value Maximization. The ideal candidate will work closely with the Sales Support and Acceleration Team, Product Marketing, and Customer Success teams to deliver targeted training, insights, and resources to optimize our sales processes and drive performance.

You will: 

Enablement Program Development

• Design and deliver enablement programs that align with LivePerson’s Digital Outcomes Approach, supporting sales and customer success team performance across the LivePerson customer engagement model.
• Create and manage content such as training modules, playbooks, and toolkits that support each phase of the sales cycle.
• Develop and maintain sales assets (e.g., pitch decks, proposal templates, success stories) that are relevant, updated, and tailored for specific customer segments.

Data Analysis & Reporting

• Analyze sales performance data to identify trends, gaps, and opportunities for targeted enablement.
• Develop and maintain dashboards to track the adoption and impact of enablement programs, ensuring they are aligned with business goals.
• Provide data-backed recommendations for continuous improvement of sales enablement initiatives.

Sales Tool Optimization

• Ensure effective use of sales and enablement tools (e.g., content management platforms, CRM, LMS, etc.) by providing training, best practices, and support.
• Collaborate with the Revenue Operations team to optimize tool functionality and integrations that enhance the sales …