Senior Research Manager - Conversational Insights

Suzy puts the voice of your consumer at your fingertips. Whether you’re a novice or expert researcher, our platform brings advanced tools together with the highest-quality audience to deliver insights in minutes. Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.

We’re hiring a Senior Research Manager to join our Conversational Insights team—a center of excellence focused on delivering story-driven qualitative and hybrid research that’s deeply rooted in both traditional qual expertise and next-gen AI innovation. This is a hands-on role for someone who thrives in execution but is energized by shaping the future of qual research. You’ll play a key role in driving adoption and evolution of Suzy Speaks (our proprietary AI-moderated solution), and partnering with clients to integrate consumer narratives into strategic decision-making at scale​.

Key Responsibilities

• Lead day-to-day execution of qualitative and hybrid (qual-quant) research projects—VOEs, Suzy Speaks, Focus Groups, IDIs, and more

• Work with Client Success to scope new projects, consulting on methodology and design, with a strong POV on AI, qual, and hybrid solutions

• Serve as an evangelist for Suzy Speaks, helping to drive client adoption and internal enablement

• Translate open-ended feedback and qualitative narratives into sharp, actionable insights that drive business impact

• Partner with RDS and Sols to pilot new approaches, test use cases, and expand the application of Conversational Insights across verticals

• Contribute to thought leadership initiatives including case studies, internal enablement, and client education on AI-moderated research

• Develop materials and deliverables that meet the highest standard for insight storytelling and strategic value

• Support team initiatives to standardize processes, elevate delivery, and optimize for scale and efficiency​

Qualifications

• 6–10 years of experience in custom market research, with a strong foundation in both quantitative and qualitative methods

• Hands-on experience executing qualitative research (e.g., IDIs, focus groups, VOEs, open-end coding)

• Comfort working with emerging AI research tools, or willingness to dive in and learn

• Natural storyteller with strong writing, synthesis, and presentation skills

• Deep curiosity about consumer behavior and passion for innovation in research

• Experience with survey design, analysis, data storytelling, and client consultation

• Familiarity with qual/quant hybrid approaches and integrating data sources

• Strong project management skills and comfort juggling multiple priorities

• Proficiency in PowerPoint, Excel, and tools like SPSS, Q, or R a plus

What You’ll Gain

• A front-row seat to the future of AI-moderated qualitative research

• Opportunity to co-create and commercialize new methodologies like Suzy Speaks

• The chance to work alongside a high-performing, forward-thinking team

• A culture that values autonomy, experimentation, and big ideas

• Exposure to some of the world’s most iconic brands across verticals

• Suzy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits:

• We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately

• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives

• The opportunity to make an immediate impact as a part of a fast-growing company

• The target base compensation for this role is $110,500 to $145,000 per year.

Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work. 

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