Senior Remote Care Product Engineer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This Senior Remote Care Product Engineer position works out of our Sylmar, CA location in the Cardiac Rhythm Management Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Work On

The Sr.Remote Care Product Engineer will provide advanced technical support and troubleshooting for our medical device products. This role requires a deep understanding of our technology, excellent problem-solving skills, and the ability to manage complex projects. The ideal candidate will have at least 10 years of experience in technical support and project management.

• Provide advanced technical support to resolve complex issues related to our medical device products.
• Act as functional manager for junior team members, evaluate performance and related HR functions.
• Collaborate with Tier One support to escalate and resolve customer issues efficiently.
• Conduct thorough diagnostics and troubleshooting to identify root causes of technical problems.
• Manage and prioritize multiple support tickets and projects simultaneously.
• Develop and maintain detailed documentation of support processes and solutions.
• Work closely with the engineering and product development teams to provide feedback and improve product performance.
• …