Senior Project Manager, Retail Facilities

Job ID: 264144
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Real Estate/Prop Dev
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

The Senior Project Manager, Retail Facilities is responsible for daily interaction with multiple Sephora stores to ensure that repairs and maintenance are fulfilled in a timely manner. Reporting to the Director of Store Preservation, you will play a key role in ensuring the safety, comfort, and cleanliness of our retail stores for our clients and employees.

Key responsibilities include:

• Oversee all proactive and reactive maintenance requests in a territory of ~125-175 stores. Process daily store maintenance/fixture repair work orders through a CMMS platform to support daily business operations - approximately 30,000 work orders per year.  Respond to emergency situations as required on a 24-hour, 7-day basis, including on-call rotation as assigned.

• Perform regular onsite store visits throughout the NYC Metro area and adjacent areas as needed.

• Build strong partnerships with Store Directors, District Managers, Regional Directors, and Loss Prevention teams by demonstrating clear communication, a strong sense of urgency, and timely responses. Cultivate meaningful relationships with cross-functional teams, including Business Operations, Store Design, Construction, Procurement, Legal, and more

• Demonstrate high-level client service skills, attention to detail, ability to assign priority to multiple requests simultaneously, and remain cool under pressure.

• Schedule and manage preventive maintenance services such as janitorial, HVAC, electrical, fire and life safety systems. Track routine service requests and ensure timely completion of all work requests while keeping within budget.

• Manage the Store Preservation budget, identifying cost-saving opportunities. Process routine maintenance invoices and assist in managing the operational budget to support daily business operations. Contribute to capital expenditure budgets for small to mid-sized Store Preservation projects and support the execution of special projects and programs.

• Analyze monthly Utilities and R&M cost reports for abnormalities to ensure proper system operations. Act as back up to Utilities Specialist as needed.

• Analyze vendor KPI metrics and scorecards to ensure high performance standards are met. Conduct monthly scorecard reviews and bi-annual formal business reviews with Store Preservation vendors. Support and manage the Store Preservation contractor database and vendor services.

• Identify R&M trends, communicate insights to leadership, and collaborate on developing proactive plans and strategies to address emerging issues. Document and update Store Preservation procedures and processes.

We are excited it you have...

• 5+ yrs. in facilities management field

  2+ years of people management experience, preferably in the facilities management space

• Ability to manage daily operations of the facility, including maintenance, repairs, and ensuring operational efficiency with a proactive approach, the ability to innovate, work independently, and deliver results.
• Excellent customer service skills including, verbal and written. Excellent customer service skills, effective listening and interpersonal communication skills to respond to inquiries, address concerns, and ensure cooperative and productive work relationships
• Skill in selecting, managing, and negotiating contracts and proposals with vendors and service providers, ensuring the best value for the organization.
• Proficiency in managing operational budgets, controlling costs, and maximizing the value of facility investments.
• Knowledge of safety regulations, including OSHA standards, and ability to enforce a safe working environment for employees and customers
• Expertise in implementing energy-efficient practices, reducing environmental impact, and managing sustainable facility operations.
• Strong verbal and written communication skills for interacting with teams, vendors, customers, and senior management.
• Ability to identify issues quickly and develop effective solutions, particularly in situations that could affect store operations or customer experience.
• Ensuring all aspects of the facility, from maintenance to customer experience, meet high standards of quality.
• Managing and prioritizing multiple tasks and deadlines effectively, balancing short-term issues with long-term strategic planning.
• Understanding that the retail environment is customer-facing, and ensuring the facility contributes positively to the customer experience.
• A basic understanding of mechanical, electrical, and HVAC systems to oversee maintenance and troubleshoot problems when they arise.
• Knowledge of Microsoft Excel, Word, and Power Point presentation software
• Experience using a Computerized Maintenance Management System like ServiceChannel, Corrigo, Fexa, Service Now etc.
• General knowledge of HVAC, electrical, plumbing, fire systems
• General knowledge of maintenance/construction trade & regulations, blueprints, and schematic drawings

The annual base salary range for this position is $96,390.00 - $128,250.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.