Senior Project Management - Virtual Office (Texas)

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Description - External

Title: Senior Project Manager   

Locations:  United States – Remote

Summary: 
The Professional Services Senior Project Manager will represent Genesys with authority to the customer, as the leader of the delivery project team and owner of the project.  Acting with autonomy and accountability, the Project Manager will ensure that the project potential is realized, and that the customer is delighted, while adhering to the project defined triple constraints of cost, scope, and time, inclusive of change requests. 

The Project Manager must clearly understand the project objectives, along with the business requirements, and act as the primary interface with the customers to set the agenda, manage customer expectations, develop and implement a risk mitigation strategy, proactively resolve issues, negotiate appropriately, and communicate internally and externally, utilizing the Genesys methodology to lead the project to success.  Achieving internal …