Senior Program Manager, DEI

See yourself at Twilio.

Join the team as our next DEI Program Manager, Senior Manager on Twilio’s Diversity Equity and Inclusion team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to drive diversity, equity, and inclusion (DEI) programs and initiatives. This role will be responsible for planning, execution, and evaluation of DEI initiatives to create an environment of inclusion at Twilio. 

The DEI Program Lead will collaborate with cross-functional teams, senior leadership, and external partners to implement impactful programs and initiatives that drive environmental change and foster inclusion. The ideal candidate is an utility player with extensive experience in program management, deep knowledge of DEI best practices, and a proven track record in driving organizational change.  

Responsibilities

In this role, you will:

Program Management:

• Lead the planning, implementation, and management of DEI programs and initiatives across Twilio.
• Establish project plans, timelines, and budgets, ensuring successful delivery of program objectives.
• Coordinate and collaborate with cross-functional teams and stakeholders to ensure end to end  alignment and engagement.

Stakeholder Engagement:

• Engage with senior leadership, XFN partners, and employee resource groups to foster buy-in, support, and commitment to DEI initiatives.
• Act as a trusted advisor and subject matter expert, providing guidance and recommendations on DEI-related matters to stakeholders at all levels.
• Build strong relationships with external partners, community organizations, and industry leaders to enhance the organization's DEI efforts.

Training and Education:

• Develop and deliver DEI training programs and educational initiatives to increase awareness, knowledge, and skills related to diversity and inclusion.
• Collaborate with internal stakeholders to incorporate DEI principles into talent development and leadership programs.

Data Analysis and Reporting:

• Collect and analyze DEI data, including diversity metrics, employee feedback, and program evaluation results.
• Prepare regular reports and presentations on DEI progress, trends, and outcomes for senior leadership and board-level stakeholders.
• Use data insights to drive data-driven decision-making and identify areas for improvement and innovation.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 6 years of experience in DEI, program management, or related roles.
• Strong project management skills, with the ability to prioritize, plan, and execute multiple initiatives simultaneously.
• Deep knowledge and expertise in DEI principles, best practices, and legal requirements.
• Proven track record in leading and managing complex DEI programs and initiatives.
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.

• Demonstrated leadership skills, with the ability to drive change and build consensus across diverse teams.
• Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances.

Desired:

• Bachelor's degree in a relevant field , Advanced degree preferred
• Familiarity with large scale global solutions
• Collaborative mindset, with experience working effectively in a matrixed organization.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Excellent written and verbal communication skills.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $112,320.00- $140,400
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $118,960.00-$148,700.00
• Based in the San Francisco Bay area, California: $132,160.00-$165,200.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 12/20/24 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.