Senior Program Manager, DEI

See yourself at Twilio.

Join the team as our next DEI Program Manager, Senior Manager on Twilio’s Diversity Equity and Inclusion team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to drive diversity, equity, and inclusion (DEI) programs and initiatives. This role will be responsible for planning, execution, and evaluation of DEI initiatives to create an environment of inclusion at Twilio. 

The DEI Program Lead will collaborate with cross-functional teams, senior leadership, and external partners to implement impactful programs and initiatives that drive environmental change and foster inclusion. The ideal candidate is an utility player with extensive experience in program management, deep knowledge of DEI best practices, and a proven track record in driving organizational change.  

Responsibilities

In this role, you will:

Program Management:

• Lead the planning, implementation, and management of DEI programs and initiatives across Twilio.
• Establish project plans, timelines, and budgets, ensuring successful delivery of program objectives.
• Coordinate and collaborate with cross-functional teams and stakeholders to ensure end to end alignment and engagement.

Stakeholder Engagement:

• Engage with senior leadership, XFN partners, and employee resource groups to foster buy-in, support, and commitment to DEI initiatives.
• Act as a trusted advisor and subject matter expert, providing guidance and recommendations on DEI-related matters to stakeholders at all levels.
• Build strong relationships with external partners, community organizations, and industry leaders to enhance the organization's DEI efforts.

Training and Education:

• Develop and deliver DEI training programs and educational initiatives to increase awareness, knowledge, and skills related to diversity and inclusion.
• Collaborate with internal stakeholders to incorporate DEI principles into talent development and leadership programs.

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