Senior Professional Program Management

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

We are seeking a talented individual who will be responsible for supporting and managing client relationship and for delivery of Gainwell services to Government client(s) in accordance with client contract requirements. Oversee routine delivery of client services and deliverables, and responsible for day-to-day management of client relationship and overall contract P&L. Must have strong project management capabilities and assist in scope expansion, sales and implementations. Must track to strategic corporate initiatives that are tied directly to individual account goals and objectives. Strong communicator and collaborator with internal Operations and IT teams.

Here are the details on this position.

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Essential Job Functions

• Builds and manages client relationships, with support from Program Director, ensuring client satisfaction.
• Works with client(s) to design the project approach and develop implementation plans.
• Oversight and management of contracts, specific products/services and/or special projects
• Builds relationships and collaborates effectively with contract operations and implementations teams to ensure successful delivery of services to client(s).
• Assist in the creation and/or review of client deliverables and status reports.
• Continuous monitoring and timely reporting to leadership of progress towards business goals.
• Assists Program Director preparing and monitoring budget and revenue expectations for assigned client(s).
• Develops documents with appropriate standards to meet client requirements and needs.
• Ensures communication and understanding of deadlines, assignments and objectives. 
• Documents and monitors program progress including implementation, timelines, issues, risks and successes to maintain program course.
• Identifies and resolves matters of significance impacting the productivity of assigned programs globally.
• Works in conjunction with team to ensure program requirements are met as determined by established deliverables; ensures adherence to those deliverables; communicates milestones and commitments.
• Provides and assists in providing information regarding possible solutions that may create additional, different or unique project objectives or results.
• May provide leadership and work guidance to less experienced personnel.

What we're looking for

• 6+ years of relevant work experience (preferably with Healthcare, Government, Client services)
• Strong written and verbal communication skills (client communication skills preferred)
• Ability to work independently, manage several projects, engage with various stakeholders (internal and external) and meet deadlines.
• Strong computer skills, including, but not limited to Microsoft applications. Advanced technical knowledge is a plus.

• Advanced understanding of Microsoft Excel spreadsheets, including creating formulas and pivots.

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Other Qualifications

• Good leadership skills to train, guide and mentor the work of less experienced personnel, as needed
• Creative thinking and problem solving skills
• Ability to handle multiple tasks simultaneously and switch between tasks quickly
• Ability to manage medium sized projects
• Ability to work in a team environment
• Potential for after-hours work

What you should expect in this role

• Fully Remote (Within the US).  Hours in the Eastern Time zone.
• Travel may be required up to 10%

The deadline to submit applications for this posting is 12/7/2025.

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The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.