Senior Product Manager/Health Insurance Policy SME

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 
Recognized as a Top Workplace USA (2024)Recognized as one of the Top Workplaces in Technology (2023, 2021) INC 5000, Fastest growing companies in America (2023, 2022) Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 2020 NXT UP - Top Federal Emerging Technology and consulting firms 2020 Inaugural DC Metro’s Most Successful Companies 2020 Washington Technology Fast 50 NVTC Tech 100 (2020, 2019) 
Job Description:  Softrams is seeking a Senior Product Manager/Health Insurance Policy SME with expertiseunderstanding the Affordable Care Act (ACA) and health insurance marketplace and in translating federal policy into requirements and documenting those requirements as user stories.TheSenior Product Manager/Health Insurance Policy SME works with the team to prioritize policy changes and features and build software products. This role is part ofa collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions.  This is a 100% remote employment opportunity. All remote work must be performed in the United States. 

Federal Requirements:  

• Must be a citizen of the United States.  
• Ability to obtain a U.S. Federal position of Public Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years.  

Required Qualifications: 

• A bachelor’s degree is required.  
• 8 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.).   
• 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirementsand developing business process models.  
• 3+ years of experience with healthcare IT programs including working withACA health insurance regulations. 
• Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements.  
• Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders.  
• Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand.  
• Comfort with ambiguity and a knack for bringing order to chaos. 
• Experience helping new teams form and norm and the ability to help teams surface and resolve conflict in a healthy way. 

Preferred Qualifications: 

• In-depth knowledge of the ACA and health insurance marketplace. 
• Experience working with public facing civic tech projects. Other government contract experience will be considered. 
• Experience with Scaled Agile Framework (SAFe). 
• Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM). 
• Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems.  

Responsibilities: 

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis. 
• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind. 
• Become an expert in the client’s regulations, policies, and systems. 
• Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points.  
• Conduct policy analysis toward developing and adapting business requirements. 
• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback. 
• Work with sprint team to implement and accept user stories as defined. 
• Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting). 
• Develop Change Requests following change control policies and procedures established to monitor and control product vision. 

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoordashDashPass subscription. 
• Group discounts via LifeMart ADP 

Public Trust Clearance:This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.  Work Location:We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.
About Softrams:Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 
EEO Statement:Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@softrams.com 
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